Caliber - Brentwood
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 2.0/5.0
Repair Quality - 2.0/5.0 -
Fine with the service but it ended up taking 2 weeks when it was supposed to only be a couple days which had me take on more rental car costs
Customer Service - 2.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Only reason wasn’t a 10 is because of the amount of time it took. HOWEVER, Shaun and Tyler really helped it stay positive and end well!
Customer Service - 5.0/5.0 -
The whole team really consistently did their best to get me back in my vehicle as quick as possible, and kept me notified with updates.
Returned Clean
Likely to Recommend - 1.0/5.0 -
Not satisfied, not sure it was fixed properly, still missing things that my original walk through of the vehicle, was told would be fixed.
Repair Quality - 2.0/5.0 -
The car took longer to fix than was originally quoted.!The wheel makes a noise? Didn’t before. There was a missing hubcap, it was not replaced as we discussed. The floor of the car was quite dirty when I picked it up. Just not at all what we expected.
Customer Service - 1.5/5.0 -
We were told certain repairs would be made, they weren’t. The repairs that were made, now we hear a knocking on that wheel’s side that want there before. I had to call for updates, no one ever called me, and when I did call for an update— they seemed irritated that I called. I was told different “finish” dates by every person I spoke with.
Returned Clean
Likely to Recommend - 4.0/5.0 -
I will just have to see if the company responds.
Repair Quality - 4.5/5.0 -
The amount of time (which is usually a part of quality) was 7 times the amt. estimated. The manager, upon telling me the customer would be told if there a distraction the "why." Tyler did tell me the week following was the "distraction." He mentoned then that the two painters and the two electricians had left on the same day and left the company.
Customer Service - 3.5/5.0 -
I would rate ths as higher if these people had not left. I had no idea that this company had been recently sold, thus implying more than the rate of pay, factors as communcation practices. I TRIED TO BE AS FRIENDLY AND UNDERSTANDING AS POSSIBLE, GIVEN THE GREAT EMPATHY I HAD FOR TYLER.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Not only unlikely but I will tell people to stay clear of Caliber.
Repair Quality - 0.5/5.0 -
The initial estimate for repairing the damage to my vehicle called for replacement of a quarter panel. Without contacting me or otherwise obtaining my consent the shop chose to repair the panel by pounding out the dents. The resulting work did not return the panel to its original shape. Additionally the shop allowed the battery to become damaged from lack of charging during the 7 weeks it sat in their lot, even though I contacted them the minute I received notice that the battery was critically low. During the 6th week they unsuccessfully attempted to charge the battery by running the car at idle for over 5 hours, draining my gas tank such that I couldn't get home without filling the tank. I had to call the manager twice to tell them to stop running the car trying to charge a damaged battery. The shop did replace the battery before i picked up the car.
Customer Service - 0.5/5.0 -
I was never once contacted by Caliber to give me a status report on the repairs. The car sat in their shop for 7 weeks during which time dirt and grim collected inside the vehicle from being left outside with the windows open.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
Final repairs was very good. But I had a lot of trouble getting the repair work completed. Due to warranty work issues.
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great job Tyler
Likely to Recommend - 5.0/5.0 -
Great work done
Repair Quality - 4.0/5.0 -
great work was done and maybe it was a 2 week job but ETA was 1 week so just need better job at giving ETA
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0 -
They still have my jeep
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good service. Nice people.