Caliber - Brentwood
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Will Mueller handled the whole process perfectly for me.
Customer Service - 5.0/5.0 -
Will Mueller was great in handling my work.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Excellent repair experience
Repair Quality - 5.0/5.0 -
Repairs were done in timely manner and looks good as new!
Customer Service - 5.0/5.0 -
Kept informed of progress, repair completed earlier then promised
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
William did a great job keeping us up to date on repairs despite Ford having back ordered parts
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
My car looks amazing! Service was great as well.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
The repair work looks great. I was disappointed that my tire indicator lights came on 10 minutes after I left the facility. The tire that was struck by the scooter was overinflated (34) and the other three were under inflated (28). My recommended tire pressure is 29. When I went to get gas for the first time after the repair, I found the painter's tape still in place inside my gas door, as well. Please refer to my later response about rework for more information.
Customer Service - 5.0/5.0 -
Chris was friendly, courteous, and professional throughout the entire experience.
Returned Clean
Likely to Recommend - 5.0/5.0 -
The work was excellent
Repair Quality - 4.5/5.0 -
Missed damage tire on inspection
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0 -
Chris’s customer service at the end of my repair process is primarily the reason this ranks so high.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Body work is great as always, but I have reason to question quality based on other factors.
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Took an excessive amount of time for repair, poor communication l, and unsatisfactory work once I was informed the car was repaired and ready for pickup
Customer Service - 0.5/5.0 -
Poor communication, misleading information
Returned Clean
Likely to Recommend - 5.0/5.0 -
Although the communications and customer service was poor, the quality of the repair was great.
Repair Quality - 5.0/5.0
Customer Service - 0.5/5.0 -
I asked multiple times for an email estimate and never received one. I asked that they change my primary contact number to my personal phone instead of my work phone and it was never done. I never received a call notifying me that the repair was complete. I had to drive by the shop myself on a day they were closed and see that it was complete. I called and left a voicemail that I would like a call to let me know if it were for sure complete and never got one.