Caliber - Brentwood
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0 -
The mileage noted going in was 77,651 on the estimate. The final bill had the mileage in at 77,906 and the mileage out at 77,907. Clerical error? I will never know. But I am suspicious.
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
I wasn't called when the parts were in, I had to call them.
Likely to Recommend - 3.0/5.0
Repair Quality - 0.5/5.0 -
Dashboard warning lights on when car returned. Interior part missing from tailgate. Was told lights were checked and part would be ordered. Haven't heard from rep in weeks.
Customer Service - 2.5/5.0 -
When I couldn’t be reached at primary number no other avenue was pursued.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 2.0/5.0 -
I’m going to have to bring my vehicle back due to the rear bumper not being repaired correctly.
Customer Service - 5.0/5.0 -
Dave was very apologetic about the rear bumper
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a great job. Took a while but wasn’t any fault of theirs. Parts took a while to come in. I was very pleased with their work.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0 -
I think the response to the fact that it is not right will tell me everything. I know things can go wrong. That is life, but what a business does with their mistakes is more important that being perfect. I am hopeful that they will make this right with no pushback.
Repair Quality - 0.5/5.0 -
While the broken glass has been replaced, the buttons to operate the window are still not working properly. They don't depress correctly and one window in the car will now roll down from the driver's side, but not up and will roll up from the exact window, but not down from that one. I plan to call Dave on Monday.
Customer Service - 5.0/5.0 -
Dave has been very attentive and communicative. Everything was delivered when he said it would be.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work-very professional!
Customer Service - 5.0/5.0 -
Probably the best customer service I’ve received at a body shop. Very impressive!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 0.5/5.0 -
We would not recommend them. Caliber Collision has a bad reputation in this area of the region. Now they have merged with others, our options are slim.
Repair Quality - 0.5/5.0 -
There were too many delays, lack of communication, poor planning, poor level of technical capability to understand the problems and indifference to customer impact.
Customer Service - 0.5/5.0 -
Why did we have to be the ones to ask for an update? Why did it take a regional manager becoming involved after contacting corporate customer service to get any kind of relief?