Caliber - Brentwood
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0 -
I think the response to the fact that it is not right will tell me everything. I know things can go wrong. That is life, but what a business does with their mistakes is more important that being perfect. I am hopeful that they will make this right with no pushback.
Repair Quality - 0.5/5.0 -
While the broken glass has been replaced, the buttons to operate the window are still not working properly. They don't depress correctly and one window in the car will now roll down from the driver's side, but not up and will roll up from the exact window, but not down from that one. I plan to call Dave on Monday.
Customer Service - 5.0/5.0 -
Dave has been very attentive and communicative. Everything was delivered when he said it would be.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work-very professional!
Customer Service - 5.0/5.0 -
Probably the best customer service I’ve received at a body shop. Very impressive!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 0.5/5.0 -
We would not recommend them. Caliber Collision has a bad reputation in this area of the region. Now they have merged with others, our options are slim.
Repair Quality - 0.5/5.0 -
There were too many delays, lack of communication, poor planning, poor level of technical capability to understand the problems and indifference to customer impact.
Customer Service - 0.5/5.0 -
Why did we have to be the ones to ask for an update? Why did it take a regional manager becoming involved after contacting corporate customer service to get any kind of relief?
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 2.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Outstanding in every way actually.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0 -
Very nice
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Pitiful. They didn’t even fix the tailpipe, poor quality on the chrome bumper. The store manager is great and promised to make it right.