Caliber - Broken Arrow
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 3.5/5.0 -
I would definitely recommend them to someone who isn't in a time crunch.
Repair Quality - 5.0/5.0 -
Wasn't expecting the inside of my car to be completely detailed & cleaned! That was above & beyond!
Customer Service - 4.0/5.0 -
Staff was so friendly! They failed to inform me when the parts came in to repair my car & totally made up for the delay with their friendliness!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They cleaned the interior of my car and that was unexpected. They went above and beyond. My car looks brand new again. Highly recommend.
Customer Service - 5.0/5.0 -
Carson kept me well informed through the entire process.
My Experience - 5.0/5.0 -
Great job. Car repaired quickly and was kept informed throughout process.
My Experience - 5.0/5.0 -
Very helpful & nice
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I really appreciated how thorough everything was explained beginning with the initial call and throughout the entire process. The other aspect i really enjoyed was working with the same specialist during every step of the repair, the phone calls to discuss and texts of progress. Thanks for good customer service
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
My car was in the shop twice. The first time it was in there communication from the team was regular and thorough. The second time car was in the shop the communication was spotty or non-existent and not detailed. I understand staffing shortages and supply chain delays, however, I should not have found out that my car would not be ready by me calling the day before. From there on out I had to call weekly and get a vague answer on when it would be ready that kept getting delayed the following week when I would call about pick up.
Customer Service - 3.0/5.0 -
The secretary was nice, communicative, and explained the process well. My repair manager was good at communicating during the first visit but was not always communicative or reachable the second time my car was there.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very good service! No complaints.
My Experience - 5.0/5.0 -
Completed work on time. Courteous staff. Did a good job.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I really appreciated the constant communication and feedback by my service advisor. It took a few months to get the final part in which was t your problem and when it finally came in they got me in quickly to complete the repair
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I love the job you guys did on my Malibu I will recommend anyone I know to come to y’all thanks so much
Likely to Recommend - 5.0/5.0 -
I would recommend everyone I know to go there every one was so nice and professional
Repair Quality - 5.0/5.0 -
My was taken care of by caliber collision and I love the work they done and I wanna thank will for everything he’s done for us he was very professional about everything
Customer Service - 5.0/5.0 -
Customer service was excellent as well
Returned Clean
Likely to Recommend - 4.0/5.0 -
I’ve definitely dealt with worse.
Repair Quality - 4.5/5.0 -
Minor delays in their getting started after drop-off, but then completed before initial projected date. Since the car was 100 percent driveable I wish my appointment had been for work to start immediately so I was not without a car for no reason.
Customer Service - 4.0/5.0 -
Although the manager and service managers I worked with were very nice and helpful, I always felt like an imposition for being a customer from the receptionist. She would either not acknowledge me at all or be very curt and short with me. She is not a good first or ongoing impression for customers.
Returned Clean
My Experience - 5.0/5.0 -
I recommend caliber! They were so easy to work with & so helpful even in areas that we’re not their responsibility. I specifically worked with Jennifer & she made every effort to keep me updated about the entire process! Super thankful for you all.