Caliber - Buffalo - Downtown
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
No comments...service was excellent
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thank you so much Caliber Collision and I love it they are nice people and kind and they are wonderful and they are doing the best
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Quick and fast service well done
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Nicely done
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Excellent work
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I’m very happy with the work, but I had some kinda overspray on my driver side window on the inside, but I got it all cleaned up, but thank you
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service, Great customer service ❤️
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Quick, easy to communicate with, kept the process simple!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The repair looks good as new and the price was better than we expected. Mark Necovski was easy to work with, gave us plenty of options at different price points, and kept us updated throughout the repair. Stephanie Saltarelli in the office was very professional, welcoming, and kind. Fingers crossed I don't need to, but I would definitely return in the future.
My Experience - 5.0/5.0 -
Customer service was amazing. Everyone was so kind and helpful and answered any questions or concerns I had and reassured me I was in good hands. And I was!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
11/10! amazing communication with me throughout the whole process. excellent customer service! and my vehicle was done a lot sooner than expected!
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 3.5/5.0 -
I was informed that my vehicle was ready for pickup; however, upon arrival, there were still unresolved issues. While I understand that delays and complications can occur, I was disappointed by the lack of acknowledgment or apology from the service team. The overall response came across as dismissive and did not reflect consideration for the inconvenience caused.
Customer Service - 2.5/5.0 -
The front desk receptionist was always kind and professional, which I appreciated. Unfortunately, the same cannot be said for the service team. I received only two updates throughout the process—one at drop-off and another only after repeatedly calling for information. I had to consistently follow up just to get basic updates on my vehicle. Although I understand that my car required significant repairs, there was a clear lack of communication. At one point, I was told that the car was almost ready and only needed calibration to be complete. It was not until later—after continued follow-up—that I was informed a part was on backorder, resulting in an additional two-week delay. This was never clearly communicated upfront. The lack of transparency and proactive communication made the experience extremely frustrating. I have never had such lackluster customer service for such an extensive and important process such as car repair.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
It’s was amazing everything was back where it supposed to be I’m truly restore thank you so much thank you so much for fixing my cab Collision
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great job car looks brand new very happy with the work
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Service was excellent. Everything was handled great from car rental to repairs. Communication at ever step.