Caliber - Canoga Park

4.9 (4,416reviews)
99%
7837 Deering Avenue,  Canoga Park,  CA  91304
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In operation 29 years, 12 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Acura
Ford
Honda
I-Car
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Email

Reviews (4,416)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, professional staff, and excellent repair workmanship, with many noting their vehicles were restored to like-new condition. Communication stands out as a key strength, with frequent text and phone updates keeping customers informed throughout the repair process. Timeliness is another highlight, as numerous customers noted their vehicles were completed ahead of schedule. A few customers pointed out areas for improvement, including occasional delays versus initial timelines, minor fitting issues with third-party parts, and small attention-to-detail concerns upon vehicle return. Overall, the vast majority of customers express high satisfaction and willingness to recommend the shop to family and friends.
AI-Generated from reviews written in the last 12 months
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"... Collision from the level of customer service, follow up, quality workmanship , and closing out my Repair Order was excellent! Your team even cleaned the interior of my car to ..." Read more
"... clearly explained all necessary repairs and were thorough in inspecting my vehicle. Excellent service and quality work" Read more
"... they had predicted. Their work is really top notch! The area they repaired on my car was restored to like newcondition. I would highly recommend them to anyone." Read more
"... car! When I noticed a flaw in a spot after repairs, they kept the car and went above and beyond to make it look great! Thank you for everything, and I will highly recommend ..." Read more
"... completed the work a day earlier than I expected and my car looked beautiful. They also offered me an additional car wash any day of my choosing which I will take advantage ..." Read more
"Great customer service! My car was done 3 days before the anticipated completion date which saved me a lot of money on the rental car."
"Great service, my car was returned sooner than expected. Very friendly staff. Not 10 only because the car interior driver seat ..." Read more
"Kept me informed throughout the entire process and finished a day earlier than expected. Car was immaculately detailed and looked brand new. Absolutely first class repair ..." Read more
"No, it was not. I was initially promised 4 business days, but it actually took 10 days to complete the repairs."
"It was not done before or when it was promised, it was a day later than expected"
"Staff is excellent in their communication, both electronically as well as via direct phone contact."
"Yes! Just as explained before, they continually gave me updates and were transparent with everything!"
"... to the car pick up today was smooth and perfect. Great communication with the staff and I am very happy with my car. Finished right on schedule. Thank you." Read more
"... quick and it completed 2 days earlier than expected! I love getting text message updates; it kept me from having to call and ask for them. The ONLY thing I would say is, ..." Read more
"Appreciate the frequent updates on the status and checking in with me on the estimate before they started the work."

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Excellent body work and customer service. I just wish you'd let me know the coolant hose and pump was damage when you lifted up. Other than that, no complaints. Thank you

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Overall very good work except when I took the car in I mentioned I wanted to fix the back wheel and the nice gentlemen said they would do it but I will have to pay for it. That was fine, but was never done and seem to have been forgotten totally

Customer Service

Did not give me the chance to fix back wheel at the same time

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

This is the second time I use Caliber Collision, but this location blew me away with the customer service compared to the other location

Repair Quality

Nowadays, as you’re aware, there is no customer service but Vince!! great customer service every Caliber Collision should have a Vince. can’t forget about Julie also a+

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

From start to finish the communication was fantastic, was made easier by the wonderful team of people who worked at the depot .. Thank you David

Likely to Recommend

Repair Quality

Service was wonderful and the staff there were great ..

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Every one was very nice and communicative. My car was fixed in less than a week. Overall very satisfied.

Likely to Recommend

Repair Quality

The team was overly communicative and very friendly. My vehicle was repaired in less than a week. The process was seamless and I would highly recommend.

Customer Service

Supremely friendly and kept me informed throughout the process

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Caliber collision canoga really made this whole process easy and took the stress out of dealing with collisions. The front desk is very helpful and friendly. Vince (I believe that’s his name) was so nice and communicative through the whole process. Couldn’t be happier with my experience here.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great work, efficient, and communicative!

Customer Service

Great communication!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Your staff went completely over the top with service, kindness, and professionalism. The wonderful woman at reception even gassed my car for me when the heat was too much for me to go out. The car looks phenomenal and drives beautifully and looks like New. I’m extremely happy with Caliber Collision Collision.

Likely to Recommend

Repair Quality

The car wasReady earlier than expected. Repairs were done expertly, and the staff goes above and beyond to ensure was well taken care of.

Customer Service

As above, the staff goes above and beyond to ensure outstanding service.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great thank you

My Experience

Great customer service, great work, great experience!

My Experience

Great customer service Great outcome Beautiful finish Very satisfied. Quick too

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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