Caliber - Canton

4.7 (2,034reviews)
93%
860 Old Ball Ground Highway,  Canton,  GA  30114

In operation 29 years, 5 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (2,034)

Customers say
Overall Customer Satisfaction
Customers consistently praise the repair shop for exceptional customer service, with staff being described as friendly, professional, and accommodating. The quality of repairs receives high marks, with many noting their vehicles look brand new or better than before. Communication stands out as a major strength, with customers appreciating regular updates via text and phone throughout the repair process. Timeliness is generally positive, with many repairs completed on or ahead of schedule. However, some customers experienced delays due to parts availability or scheduling issues. A few concerns were raised about paint quality, panel alignment, and occasional communication gaps, but the overwhelming majority express satisfaction and willingness to recommend the shop to others.
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"Very happy with the repair and care of my vehicle. They are true professionals and listens to the customers ..." Read more
"The work done on the vehicle looks great and very happy with the work. And, I appreciate the ..." Read more
"Amazing customer service from start to finish. Friendly, professional, efficient and informative ..." Read more
"... was clear through every step of the process. And my car looks amazing! Excellent customer service! I would highly recommend Caliber Collision to anyone." Read more
"My car looks brand new!"

My Experience

Mel deserves all my praise. Very good communication and customer service are his top qualities. He was so patient when I asked many, many questions. If I ever need repair again, I will definitely ask for Mel. He made a difficult situation very easy to deal with. I would rate him a 10+. The receptionist was fabulous also. I didn’t catch her name but she was awesome and extremely helpful.

My Experience

Great experience and great work ! Thank you

My Experience

Mel Pinckney did an excellent job communicating with me and setting up the work to be done. I rate my experience with Mel and Caliber Collision as a 10! Thank you, Janice Dudley

Likely to Recommend

Yes, would recommend.

Repair Quality

I have previously sent a review. I rate Mel Pinckney and Caliber Collison the highest rating of 10. Thank you, Janice Dudley

Customer Service

I have previously sent a review. I rate Mel Pinckney and Caliber Collison the highest rating of 10. Janice Dudley

Returned Clean

My Experience

The entire staff was more than helpful! Adam was the man with a plan anytime I spoke to him! Let’s not forget the sweetest lady working at the counter who made sure to fill me in every time we spoke! Caliber knocked it out of the park!

Likely to Recommend

Repair Quality

Noise coming from under car at front. Homer

Customer Service

Returned Clean

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My Experience

Great experience dealing with the Canton GA location!!

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My Experience

Adam was really great! Very thorough walk through estimating the work to be done on my car, and it looks amazing now. Super grateful for Caliber.

My Experience

Job very well done! Kept me updated on the progress. The whole process went smoothly and efficient. Thank you

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My Experience

All i can say is the first phone call with the lady was so nice like she knew me made me feel like i made the right choice. When I took it after talking to the guy I knew the were the ones.They r amazing people. Thanks guys.

My Experience

Excellent service. Thanks.

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Repair Quality

Kept the car two days longer than originally projected, but the repair work was absolutely perfect. Good job, I am well pleased

Customer Service

Excellent repair work. I am well pleased

Returned Clean

My Experience

Everyone was friendly and they made sure I was informed along the way

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My Experience

Kayla / who managed the repairs / and Debra at front desk were the BEST !!! My car was ready 2 days earlier than estimated and it looks perfect!! Thank you so very much

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Repair Quality

Kayla and Debra were excellent!! Kayla kept me informed along the way and the car was ready 2 days before expected!! Debra at the front desk was delightful

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Repair Quality

Great repair and friendly staff!

Customer Service

Excellent

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Repair Quality

Customer Service

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My Experience

A great representative kept me current on the progress of the repairs.