Caliber - Canton
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very professional and friendly.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
incredible customer service
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
Did not repair my car in a timely manner, had to pay out of pocket for a rental because it took so long. Then had to bring back to fix again, because “someone” decided to ignore the fact that a hose had gotten damaged and so instead addressing the problem they disconnected the hoses to try and stop the windshield wiper fluid from leaking. Which of course didn’t work. The only reason I’m giving a 3 and not a 1 is because the man who helped us when we had to bring it back was super helpful and got our car re fixed quickly.
Customer Service - 1.5/5.0 -
See response from earlier, customer service was sub par. Only when I had the situation escalated to State Farm did I start to see movement. Again the gentleman that helped us when we had to bring it back is the reason for the 3
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Office team were excellent!
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Looks excellant.
Customer Service - 5.0/5.0 -
Was pretty seemless. Nice way to communication without a lot of phone calling.
My Experience - 5.0/5.0 -
The repair process went smoothly. Erica was very help & communicated consistently with me.
Likely to Recommend - 5.0/5.0 -
Erica did a great job communicating all information regarding the process.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Erica did an excellent job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The only problem was The time it took for the repair was mainly due to having to wait for parts getting shipped to them. That was the only problem we had. When we did pick up the completed car we drove 6 hrs to Florida and No problems at all. A perfect ride. Car drives and looks NEW! I feel the did very good professional work.
Likely to Recommend - 3.5/5.0 -
Good quality repairs and professional shop but timelines / speed of repairs were not great.
Repair Quality - 4.0/5.0 -
Quality of repair seems high but the length of time to complete (3 weeks) was longer than anticipated / expected.
Customer Service - 3.5/5.0 -
Initial contact failed to keep to agreed timeline then subsequently left. Replacement contact was responsive and helped to expedite the repair process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Job well done Erica at the Canton location communicated with me daily about the repairs to vehicle. She was extremely pleasant and easy to talk to. The repairs look amazing and my car was clean. I originally took my vehicle to the Union city location but it was moved to the canton location after I complained about the wait time. Overall great experience the Union city location should take notes from the canton location on how to give extraordinary customer service. Thank you again caliber collision!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Erica is fantastic!