Caliber - Carlsbad

4.8 (8,866reviews)
96%
6050 Avenida Encinas,  Carlsbad,  CA  92011
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In operation 29 years, 26 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (8,866)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. Communication was a standout strength, with frequent text and phone updates keeping customers informed throughout the process. Timeliness was frequently highlighted, as repairs were often completed ahead of schedule. Staff professionalism, friendliness, and helpfulness were widely appreciated. A few customers noted isolated concerns such as delays due to parts availability, minor quality control issues, or sensor problems after pickup, reflecting areas customers felt could be refined.
AI-Generated from reviews written in the last 12 months
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"I was so pleasantly surprised at the quality of work and frequent updates on the progress of my repairs. It made me feel very much in the loop ..." Read more
"There seems to be a lack of quality control. Im not sure if a manager looked at the car before ..." Read more
"... team at Caliber Collision did an amazing job. The quality of the repair and attention to detail were excellent." Read more
"I could not believe how great my car looked when I picked it up! It even looked detailed! I would definitely recommend ..." Read more
"The repairs on my car were finished a whole two weeks earlier than listed. I've never heard of that kind of service."
"Caliber Collision was so professional and efficient. My 4Runner was completed 10 days ahead of schedule and done to my complete satisfaction. They kept me ..." Read more
"It was 2 days earlier then they said"
"... invoicing, and communication. My only issue was the quoted time vs the actual time as it doubled from one week to two weeks" Read more
"... step of the way with quick text notifications. My car was ready 4 days before the estimated pick up" Read more
"Nothing but pro service from start to finish! Kept me informed daily on the status of repairs. Flawless!"
"The staff was amazing and the communication could not have been better"
"This is possibly the shop's greatest strength."
"... experience! The crew told me what needed to be done and communicated consistently along the way and finished exactly when they said they would. 👍" Read more
"... addition went multiple days past that expected date. Vague updates going well , moving along. Makes me think repairs werent started for many days ..." Read more

My Experience

There were broken car parts in my trunk and I have to return to get this also repaired.

Likely to Recommend

Repair Quality

Got it done, all good

Customer Service

Thanks to Mark

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

. Exemplary customer service! Nothing short of outstanding.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I am happy with the results

Likely to Recommend

Good job

Repair Quality

A bit slow but grate service

Customer Service

Always knowledgeable

Kept me Informed?

Yes

Ready on Time?

No

My Experience

David my point person was 10 out of 10!!

Likely to Recommend

Repair Quality

David M was awesome. Great communication skills and Customer Service skills. Front desk receptionist with dark hair could have been nicer. Give her a 7 out of 10. She was only there for the pay check it seemed.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I will use them again

Repair Quality

Customer Service

Delivered my car. Super helpful because of my travel.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Kept in the loop through the entire process. All employees I encountered were fantastic. Very satisfied. Thanks.

My Experience

Only problem was when we from Caliber to Enterprise to get a rental they had low inventory and there were no cars that would work for us. Guess that is an Enterprise problem vs Caliber problem. Loved that Caliber had my car ready for their earliest estimate of when it could happen since they knew we didn’t have a rental!

My Experience

I was satisfied after I took my car back for a second time for repairs. The first time was not pleased by the work. Paint job was not good and did not fix my driver side door lock. But was satisfied the second time.

Likely to Recommend

Repair Quality

First time repairs was not happy with. Took it back for a new paint job and fix my driver side door lock.Pick it up today and much better paint job and they fixed my door lock!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

David made commitments that he kept. Made himself available for any questions and kept me abreast of the progress.

My Experience

David was very courteous and kept me up-to-date. And he was very helpful. Everything went well and it was extremely easy and even completed earlier than I had expected. I am very happy. Thank you.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The work took less time than I thought it would and I liked that I was kept up to date on the progress.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The repair was done on time and the work was beautifully done. My 10 year old car looks brand new again.

Customer Service

Customer service was very friendly and helpful.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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