Caliber - Carmel
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very happy with the work and the daily updates
Customer Service - 5.0/5.0 -
Good job keeping me in the loop
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Returned completely repaired and cleaned inside and out.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Tyler and team were great.
Customer Service - 5.0/5.0
My Experience - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0 -
We had asked they repair a dent on the other side that we had since 2 weeks after we bought the car. They didn't do it because we didn't get their phone call with the estimate. It didn't matter about the estimate, we told them to do it. We can't leave the car to be repaired for that length of time again
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They did a good job and communicated very well.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Tyler did a great communicating.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work, thank you.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 2.5/5.0 -
I am still on the fence. I'm afraid no other repair shops are any better. An apology or at least in-person explanation of why there were multiple dates missed would have gone a long way to smoothing over my disappointment in the service received.
Repair Quality - 5.0/5.0 -
Quality of the paint looks fantastic and as far as I can tell all electronics that were damaged and everything mechanical seems to be working at this time.
Customer Service - 0.5/5.0 -
Customer Service notified me on two different times weeks apart that my vehicle would be ready that day or the next day and in both cases that was not true. Why promise a delivery date until you are confident in that day? Also toward the end of the service period in the 6th week of Caliber having my vehicle, after I was notified the vehicle was close to being ready, I asked if they could do their best to have it done by Friday because we were going out of town. I acknowledged that everyone wants their vehicle back as soon as possible, and I get that, but I had not asked until this time and the painting had all been done, per Customer Service's own words there was very little left to do, so I was hoping 5 working days would be enough to wrap it up. On Friday morning Customer Service said it would be done by noon. I called at 12:45 after not hearing anything and said it would be done 1-2. I ended up getting a call at 5 pm that the vehicle was done and ready for pickup but we had already had to make alternative plans and leave town with a different vehicle. Again, why promise dates and times if they aren't going to be met.
My Experience - 0.0/5.0 -
Fog didn’t work upon completion. Had to go back and have them plugged in. Now I just found out that the left fog light is very loose and the right one does not line up flush with the front bumper/ spoiler. This is unacceptable!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
My camera sensors aren’t working as expected after the repair