Caliber - Carmel
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 4.0/5.0 -
The overall work done looks good. I know understand why they have you sign an agreement that all your personal valuables are out of the car. I did not even think to take my change out of my drivers side door or to take my cubs phone holder out of the car before they did work. At first I didn’t realize those items were missing then I had to make sure nothing else was missing. I could understand things happen and that could have been missed placed. However I don’t feel comfortable having my car fixed there again.
Customer Service - 3.5/5.0 -
Texted me on Friday saying my car might be done or might have to wait until Monday. It wasn’t ready until Tuesday. It wasn’t a huge deal but it was very inconvenient.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I like all the updates. Derek was very good
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0 -
The guys in the shop are really good at what they do, but the shop seems to be swamped and has very little in the way of office help.
Repair Quality - 5.0/5.0 -
I like the way they repair cars. You can never tell anything was wrong.
Customer Service - 4.0/5.0 -
Getting someone to answer the phone is nearly impossible. After a number of attempts, I went there to set up my estimate. Then when I took my car in, Randy said he'd call me on Wed, but I didn't hear from him until Friday to say it wasn't done yet. The service itself was good. There was a piece in the wheel I had asked them to replace (it is missing) and they didn't even though Randy marked it when I took my car in. The guy that I talked to when I picked up the car said they'd order it if Randy didn't have it and call me. So far, no call.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Derek went above and beyond to get the repair done for us.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 2.5/5.0 -
The fender was loose upon pick up, but the Caliber team was able to resolve the issue
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I already have
Repair Quality - 5.0/5.0 -
My experience will inspire me to share with others and encourage them to come.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
It was so great getting updates about my cars progress. Randy was excellent the entire time. My car was beautifully fixed. I would definite use Caliber Collision again and will recommend them to others.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
The customer service was fantastic. I loved the updates I got and my car on the outside looked great! My only complaint is the fact that the inside has some marks on the seats. It is on the front and back seats on the side that was damaged. Also, the windows on the inside were full of dust, I am assuming from the work done. There were also a thing of small washers and a nut left on the back seat that I will return. It is a light colored interior, so it shows everything and I am positive the marks I am noticing were not there before.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great communication. Car looks great!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Done in a very timely matter, and the updates were great!!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
I was told that the vehicle would be done on a certain day and the day would be pushed back.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Incredible experience from start to finish. Not a fun thing to have your car hit but Stacey at the desk just made it a smooth process and took all of the anxiety away and the rental car was a breeze. The car so far exceeded my expectations and they even washed it Thank you so much Jerri Etzler 317-409-4834
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Nothing but good experiences from start to finish
Customer Service - 5.0/5.0 -
Good experiences from start to finish
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 0.5/5.0 -
Communication with me was terrible
Returned Clean
Likely to Recommend - 5.0/5.0 -
Already have!
Repair Quality - 5.0/5.0 -
Great company! Very professional and friendly. They made everything easy for us. Right down to turning in our rental car.
Customer Service - 5.0/5.0 -
Car looks like new!