Caliber - Carmel
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good reliable service with updates and prompt service
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
I wouldn't want my friends to be lied to or to have their time and money waste. Absolutely not.
Repair Quality - 0.5/5.0 -
Wasted my time and money by being lied to numerous times by "Randy". I was told on Wednesday October 16th that the completion date would be Friday October 18th. On October 18th I was told it would be done Monday October 21st. On the 21st I was told it would be done on Tuesday the 22nd, on the 22nd I was told it would be done on Wednesday the 23rd. On the 23rd I was told it would be done on the 24th. I FINALLY picked up my vehicle on October 24th after dropping the vehicle off on October 7th. I was fucked over during the entire duration and had to pay for my rental vehicle out of pocket and it wasn't until the DAY I picked up the vehicle on October 24th did "Randy" ever mention a rental vehicle and then he said he approved a rental for the 23rd and 24th.
Customer Service - 0.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very much appreciated the updates on status of the restoration work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0 -
i had to ask for it to be fixed when I first picked it up, but they did fix it.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
So quick and efficient!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Wonderful job and very clean upon return!
Customer Service - 5.0/5.0 -
Excellent, friendly and prompt updates/response from Danielle
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 3.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thanks
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I will never bring my vehicle back here. I understand that I have a specialized (wheelchair) van, but there is absolutely no reason why it should have taken 4.5 weeks. I was promised upfront that they would move my van to priority because of the special circumstances of me not being able to drive any other van and that they wouldn't have me bring it in until they had all the parts ready. On top of that...it was nearly impossible to get ahold of anyone there with the phone issues they're having. I called 7 times one day without anyone answering so I had to have my dad drive over there to get the update. They also snapped a wire at some point that controls my automatic doors and wheelchair ramp so I had to take that somewhere to get repaired. PLUS they gave it back to me with a big chip on the door and paint drips down the back. I know Derrick was very apologetic and felt bad for the experience but this was absolutely ridiculous.
Customer Service - 0.5/5.0 -
I know Derek felt bad, but it was just impossible to get good information....or even call in to talk to anyone.
Returned Clean
My Experience - 5.0/5.0 -
You guys do an amazing job in keeping your customers
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very good communication throughout the process’
Likely to Recommend - 5.0/5.0 -
My only feedback is that i completed a survey via text and continue to get surveys