Caliber - Catonsville

4.8 (3,686reviews)
96%
708 Bloomingdale Avenue,  Catonsville,  MD  21228

In operation 29 years, 10 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (3,686)

Customers say
Overall Customer Satisfaction
Customers at Caliber Collision Catonsville consistently praise the shop for its outstanding service quality, proactive communication, and timely repairs. Many highlight that their vehicles were returned looking brand new, with paint matching perfectly and bodywork described as flawless. The team receives frequent commendations for being friendly, professional, and knowledgeable throughout the repair process. Customers especially appreciate the regular text updates that kept them informed every step of the way. Bonus touches like interior cleaning and vacuuming repeatedly exceeded expectations. A few customers noted isolated concerns, including repairs taking longer than initially estimated and minor quality issues flagged after pickup, reflecting areas customers themselves identified for improvement.
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"... car looking so good. The paint matched perfectly, the bodywork is flawless, and you would never know she had been through all that drama. The staff kept me updated, ..." Read more
"... done that and more. When I walked around my truck, it looked like I was picking up a brand new truck off the showroom floor. The back of my truck looked amazing. The paint ..." Read more
"Even though the car is not a new car, the body repair, as well as the paint job, made it look as if it could be on the showroom of a car dealership. In ..." Read more
"... so I wasnt left wondering status of the repairs. Service was above and beyond. Inside of the car was cleaned and beautiful which I did not expect at all. Hopefully ..." Read more
"The part is not original manufacturing and has spaces in between the body and frnder"
"They communicated with me constantly throughout the process which allowed me to feel comfortable and make necessary ..." Read more
"I am ecstatic with the work done on my car. The communication was clear and consistent so I wasnt left wondering status of the repairs. Service was above ..." Read more
"... process from start to finish was perfectly executed. Communication was timely and only what was relevant and needed. Super quick repair. Highly recommended!!" Read more
"every day I received some sort of text message, keeping me updated."
"The survey questions are misleading. Adequately Informed based on who's definition the shop may think that they are ..." Read more

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

The work was done well, and Daniel, the associate I communicated with on everything, was really great. I would recommend others get body work done here.

My Experience

Work was professional completed in a timely manner. Everyone was pleasant and efficient. Chris surpassed my expectations of the work.

My Experience

Service, especially Chris, was exceptional. The car was ready a day before I expected. Everyone was professional and pleasant to deal with, and Caliber works directly with USAA!

My Experience

Professional, communicated about the repair progress, delivered vehicle when promised. Great experience!

Likely to Recommend

Repair Quality

It was a great experience. Everyone was very professional and communicated every step of the way.

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

My Experience

Reliable, professional and efficient!

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Repair Quality

Customer Service

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Repair Quality

Caliber always does amazing work.

Customer Service

Returned Clean

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Repair Quality

Customer Service

It was initially difficult to get in touch to schedule the repair via email.

Returned Clean

My Experience

Excellent service! I’m very satisfied. Thank you

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Repair Quality

Customer Service

My Experience

Vehicle was returned with the undercarriage damaged and is now dragging. Vehicle was not in this condition when it was brought in for collision repairs.

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Repair Quality

Customer Service

Returned Clean

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Returned Clean

My Experience

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Repair Quality

Great

Customer Service

Great

Returned Clean

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Repair Quality

Customer Service

Returned Clean

My Experience

The repair work was excellent, Daniel was a pleasure to work with communicated from the beginning all the way through the end accurate information about the timing and work to be done. Lucky to have him

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Repair Quality

Customer Service

Easy process and work looks great!

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Repair Quality

Customer Service

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Repair Quality

Customer Service