Caliber - Catonsville
In operation 29 years, 10 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
The part is not original manufacturing and has spaces in between the body and frnder
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
very thorough,and friendly staff,
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
It was a relief to know and pleasantly satisfying to see my vehicle come back to me in fantastic condition Many Thanks for shops professional personnel
Likely to Recommend - 5.0/5.0 -
The strategy behind the operation is excellent
Repair Quality - 4.5/5.0 -
I thought I would give you a 9 just to help you do better than having a 10 and coast through the daily routine
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thanks For The Good Experience 👍
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.0/5.0 -
Caliber was listed on Statefarm Insurance recommended repair shop list. I have been in Columbia, Maryland since 1995 and never considered using Caliber Collision before, My experience this time (not including my communication with Daniel) has not changed my thought process moving forward.
Repair Quality - 2.5/5.0 -
Where do I begin. let me start here. Daniel (I guess my service advisor at Caliber collision in Catonsville is the reason this review is not lower. I believe he did the best he could do. In the beginning I called Caliber Collision in Columbia, Maryland. They immediately told me they could service the car. About 30 minutes after the vehicle was told there. They called me to say that they could not take the vehicle and that it would be going to Catonsville, Maryland. after a couple days I drove to Catonsville, and it was just sitting in an alley, rather than behind a gated fence or inside a shop. The Vehicle was towed there on January 20th, 2026. It was not until 30 days later on February 20, 2026 did I finally get the vehicle returned to me. While I did receive updates maybe once every 7 days. The updates outside of letting me know that the vehicle would not be ready as promised or showing a change in the estimate these update provided little information i.e., what is going on with the repair and why the continued delays in the repair. Daniel did help out here when asked.
Customer Service - 3.5/5.0 -
Daniel, I guess he is considered my service Advisor, saved the overall rating from not being lower.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
my car looks great!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent customer service and repair.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very helpful and streamlined service!
Customer Service - 5.0/5.0 -
Super helpful, coordinated the car rental, made it very easy!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 2.5/5.0 -
Took a week to replace only a mirror. Seems like part or ordering might not be as quick
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
It was done before I knew it.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you for fixing my car!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great job on the repair. Very helpful and friendly staff
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 2.5/5.0 -
Took way too long to fix the minor issue. 31 days
Customer Service - 2.5/5.0 -
It’s not my job to determine which text messages are accurate and which are auto generated. One of the call takers was a little abrupt and doesn’t seem to remember it is her job to serve the customers needs. My insurance company commented on her rudeness