Caliber - Chadds Ford

4.8 (1,560reviews)
96%
1486 Wilmington Pike,  West Chester,  PA  19382

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (1,560)

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My Experience

They kept me updated on my on the regular basic also got me my car back a day before time. Answer all my questions I would let or people know if they me any repairs. Thank you for your service my car looked like new.

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Returned Clean

My Experience

I was disappointed in the amount of time it took to complete the repairs in the Chadds ford location. It seemed like even though Nissan kept sending the wrong parts to Caliber that there wasn’t a lot being done to ensure that the right person got sent, it took more than a week to figure out how to get the right part. Customer service was great and I felt like I was able to call to get an update but the update was the same just about every other day. I got a text that the car should be done by end of week on sept 3 and didn’t get my car back until sept 18. When I got my car back there was an obvious issue which would’ve been known as soon as the car was driven. I didn’t trust that a test drive was done as promised and that made me feel very unsafe driving. When returning my car to Caliber in Clifton heights it was found that there was damage to the right tire and it need to be replaced. I was really confused and concerned as to how that wasn’t found the first time when in for repairs. If alignments and parts are being replaced AND there was significant damage to the car why wasn’t a full check of the car done? I have been really pleased with Caliber in Clifton from a previous repair and their communication and customer service but the situation with how my repairs were taken care of in Chadds ford really worried me. It made me question if my car was really taken care of and repaired with high standards. I appreciate The customer service I received and helping with what I needed I just hope in future repairs there is more careful consideration and attention to detail in regards to the Chadds ford location.

Likely to Recommend

Yes I would recommend it to my friends and family

Repair Quality

Great service and friendly I’ll give it a 10 and would recommend it to all my friends

Customer Service

Great job and it looks like new again thank you very much

Returned Clean

My Experience

The Caliber team did a terrific job on repairing my vehicle. It looks amazing! The customer service is terrific and I will recommend Caliber to everyone!

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I would recommend Caliber to everyone

Repair Quality

Excellent work done

Customer Service

Customer service was great

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Great customer service

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My Experience

I inadvertently left my garage door opener in the Tahoo I rented and left at your location. Can anyone retrieve that?

Likely to Recommend

I’ve already recommended Caliber to three people.

Repair Quality

The entire experience, soup to nuts, was First class.

Customer Service

I was greeted immediately and the entire process took less than ten minutes. The text updates where timely and informative.

Returned Clean

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My Experience

Great service!!

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Returned Clean

My Experience

Fantastic communication and excellent customer service. 5 Stars

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Repair Quality

Beautiful work and great employees. Robert is the BEST!

Customer Service

Robert and Stephanie are the best!

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Thank you Caliber Collision you all were fantastic from beginning to end!!!

Customer Service

Awesome 😎

Returned Clean

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