Caliber - Chadds Ford
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They keep me informed. Customer service is great
Customer Service - 5.0/5.0 -
Customer service is great
Likely to Recommend - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Terrible experience.
Repair Quality - 3.0/5.0 -
A 6 based on time and updates. Barely got any update status on my car. Had to call several time to check in on the status.
Customer Service - 1.0/5.0 -
I have had only 2 experiences with this company and both were drastically different. This was probably the poorest customer service I have ever experienced. Except for the end when they realized they faild me on multipleoccasions. Like last time I dealt with calibur I asked if I could drop my car off when they got the parts which they agreed to. I asked them to call me when the parts came but they told me they were aiming for Tuesday. When I called that day to see if the parts were there the administrative assistant answered the phone saying my car was a drop off that day and when I asked to see if the parts were there she replied with "I'm starting at them so yes." The last time I was there I had nothing but impeccable service the boothwyn branch is fantastic. My insurance made me come to this branch. And the disappointment continued. Tuesday the day my car was promised to me rolls around i get no phone call. So I call my advisor who at that point wasn't in the office. I got someone else to update my on my cars status. She called me back the next day to break the news that the wait would be longer and gave a new date to that friday. Friday rolls around I call to check the status again. It was getting late in the day and still no update. My advisor answered again with bad news and tells me again its going to be a longer wait. At this point I'm beyond upset that when my advisor offers to cover the rest of my put of pocket expenses from the weds after the promised pick up. Which was a very nice thing to do because she knew i was paying out of pocket for my rental. And she knew i had a trip coming up. From then on my advisor was communicative on my status of my car but it took to the point of my getting angry and upset for something to change. Apon arrival for me to get my car the staff seemed displeased that I was there. When it came time for payment I asked my advisor if the coverage for my rental was being coverd from that Monday on because it seemed to stop from that Monday the final time she called me to tell me about the calibration problems. I did not get informed about what they did to my carvat check out. The quality from the last time they details my car from the last time to this was also sub par. Over all im very disappointed with my whole experience at this location. I would definitely not recommend anyone going to this location.
Returned Clean
My Experience - 5.0/5.0 -
This was my second time using Calibet and both times I was completely satisfied. Thank you!
Likely to Recommend - 5.0/5.0 -
The service was outstanding
Repair Quality - 5.0/5.0 -
It was excellent service from start to finish. The best!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
We would definitely recommend Caliber to any of our friends or family
Repair Quality - 5.0/5.0 -
Wonderful job. We were very pleased with the results of the repair. The entire staff was A+
Customer Service - 5.0/5.0 -
The customer service was easy to reach, very professional and at the same time friendly and informative
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very nice staff and Charlie kept me well informed. Stephanie and TJ were also kind and supportive.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repairs were performed perfectly.
Customer Service - 5.0/5.0 -
Everyone was most helpful.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional. Waiting area very clean Receptionist was very pleasant
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
This location did a fine job! Handled professionally and a much appreciated turn around from my drop off. Charlie Harper did a great job, thank you!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Charlie was an excellent communicator. He went over everything in the begining and called with updates when he told me would. His estimated time of finishing the work was right on….. and I had to take it back for a small adjustment and that ended up being no problem at all. He looked at it and fixed it right away. 👍🏻
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I’ve used Caliber before. They do a fantastic job.
Customer Service - 5.0/5.0 -
Same as above.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They had the estimate to me the same day as the day I stopped by there; they had the car in for repairs the following Monday; and finished it that Wednesday two days early; the company I used prior in Chaddsford wouldn't have even returned my call in that time frame. Most professional experience I have had; and with two daughters regularly having accidents, I've had alot of experience. No complaints about the workmanship either.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I want others to experience the excellent service .
Repair Quality - 5.0/5.0 -
Excellent service, constant communication regarding the status of my vehicle. Always kept me updated on the progress. This was done via text and phone.
Customer Service - 5.0/5.0 -
Excellent Service!