Caliber - Chantilly
In operation 29 years, 11 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
This was my first experience with Caliber. Everyone was extremely kind, courteous and friendly. I will definitely refer friends to them
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
The whole customer service was great, I was about to walk on way. There was a guy name Jason stoped me Often me a ride home was very kind. The two ladies at Customer service were great too it was great experience..
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job!
Customer Service - 5.0/5.0 -
Brenda was FANTASTIC!
Returned Clean
My Experience - 5.0/5.0 -
Yes, the repair looks flawless. I was informed daily on the status of the work. The car rental was easy & efficient. Brenda explained everything and managed the project beautifully. Thanks!
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Brenda was a terrific help keeping me informed and explaining the repair & process.
My Experience - 5.0/5.0 -
I was happy from the beginning until end JD was so great Shy as well I liked them and they are fast and honest
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Hi Alyvia, I wanted to document some significant concerns regarding the repairs completed by Caliber Collision on my 2020 Acura MDX. I picked up the vehicle after approximately two weeks of repairs. Caliber advised me that after disassembly they determined the driver’s door had additional internal damage and ultimately needed to be replaced. The total repair increased substantially from Travelers’ original estimate of approximately $4,080 to approximately $8,080. Although the vehicle initially appeared acceptable when I picked it up near the end of the day, after driving it I discovered several issues with the repaired area. There is noticeable wind noise from the driver’s-door area at highway speeds, the driver’s-side mirror has excessive play and vibrates while driving, the driver’s door does not close smoothly, the alignment/gap between the driver’s door and rear door does not appear correct, and the exterior trim/weatherstrip around the driver’s door does not appear properly seated. I also noticed a stain/mark on the repaired driver’s-side panel. These concerns became apparent immediately after receiving the vehicle back from the collision repair. I contacted Caliber and provided them with the issues and photographs. They picked the Acura up again today to inspect and correct the problems. Given the extent and cost of the repair, particularly the replacement of the driver’s door, I am concerned about the quality and completeness of the repair and whether the vehicle was properly restored to its pre-loss condition. I wanted to make Travelers aware of these concerns and have them formally documented in the claim file. I would also appreciate Travelers’ assistance if the issues are not fully corrected when the vehicle is returned to me.
Customer Service - 0.5/5.0 -
They barely follow up with their customer to provide a status update at least weekly.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Repair work looks excellent and was completed when I was told it would be done. Communication was good throughout the process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I was pleased with the professionalism of the staff and the attention to keeping me informed about the repair
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great communication. Exceptional work!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.0/5.0
Repair Quality - 0.5/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0 -
Keep up the good work.