Caliber - Chantilly Expo Center

4.9 (5,222reviews)
98%
14150 Willard Road,  Chantilly,  VA  20151
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In operation 29 years, 11 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
Call
Email

Reviews (5,222)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with repairs frequently described as restoring vehicles to like-new or better-than-new condition. The team was widely recognized for being professional, courteous, and genuinely caring. Communication stood out as a major strength, with customers appreciating frequent text and phone updates throughout the repair process. Timeliness was also highlighted positively, with many vehicles completed ahead of schedule. A few customers noted delays due to parts availability or external factors, and a small number mentioned communication could be more consistent, but these observations were far outweighed by the volume of positive feedback. Overall, customers expressed high satisfaction and a strong willingness to recommend the shop to others.
AI-Generated from reviews written in the last 12 months
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"... focusing on the car and its handling and sounds, etc. I cant say enough about how I feel confident in the work that was completed to bring my car back to normal." Read more
"... the quality of work. The team did an excellent job—my car looks and drives like new. Their customer service was outstanding as well. They were professional, helpful, and kept ..." Read more
"Caliber Collision did a fantastic job!! My car looks as good as new and was delivered much sooner than expected! I would highly recommend them to everyone ..." Read more
"Caliber did a great job. You can't tell the van was in an accident. The personnel are very professional and helpful. Thank you."
"Great communication! Great customer service! Fast turnaround! Fantastic craftsmanship on the quality of work!"
"My car was delivered much earlier than I expected. I was thrilled!"
"... appreciation to the team for a job well done. The work was done faster and cheaper than the initial estimate. I was extremely happy to get my vehicle back sooner ..." Read more
"The time to repair was longer than anticipated and there was a small dent that I wanted repaired ..." Read more
"I expected it a bit sooner but repairs were delayed due to waiting for parts and then calibration, but overall they kept me informed and I received ..." Read more
"Yes, I was very satisfied with my repair experience. The service was professional, timely, and the communication throughout the process was excellent. Thank you for the great ..." Read more
"... to picking up my car, I was treated like family. Consistent updates throughout the process. Very helpful and honest communication. Highly recommend for those looking for a place where ..." Read more
"Great communication through the whole process. Super responsive and my car was done earlier than expected. Work looks ..." Read more
"communication throughout the processes was lacking. repairs took longer than anticipated with very little ..." Read more
"... of care and attention to detail with our repairs. I received txt message updates frequently throughout the process and whole time my car was in calibers care. Upon ..." Read more
"Caliber Collision customer service, communication, scheduling, transparency, and expertise of workmanship is exemplary of what all collision repair businesses should strive ..." Read more

My Experience

They did an excellent job as usual. I will always use caliber collision.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Wonderful staff and excellent communication.

My Experience

Robert kept me informed about the status of my vehicle on a regular basis. The work looked amazing when I picked up my vehicle. Robert explained what was fixed in more detail from what he told me during the repair process. The front desk staff was friendly and answered my questions. All in all, a very positive experience.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Dan Sullivan was a true pleasure to work with.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent communication and quick service. Very polite and professional.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Robert was awesome! He has an incredible knowledge of the repairs that were done and took the time to explain what was needed and why. He stayed in constant communication throughout the entire process, so I always knew exactly where things stood and when my car would be ready for pickup. Check-in was also quick and easy. Amazing customer service from start to finish!

Likely to Recommend

Couldn't have ask for better place to bring my car amazing customer service from the front desk to the repairs and getting it back.

Repair Quality

Robert walked through all repairs and provided the assurance of the care for my car. Very happy with my experience at Caliber Collision.

Customer Service

Amazing customer service from the start of when I drop my car off to when I picked it up. Constant communication loved that.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you ... great job!

My Experience

You did really a very good job

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent job with the finish. Flawless victory.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

I can’t even tell I have a new bumper; the work and paint job are flawless! This was the easiest process ever! Extremely professional job by Caliber Collision!

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was well informed of what was happening with my car as repairs were concerned. Mr. James Warner answered all my questions. He was very professional and courteous.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

James and Robert are outstanding professionals. Will do business with them anytime.

Likely to Recommend

Repair Quality

James and Thomas do a great job and are beyond professional in getting people back on the road.

Customer Service

See earlier comment

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Good work on the repair and reasonable

Customer Service

Kept me updated

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Other than the extremely long wait and their penchant to e-mailing/texting me every time, even when I asked them on several occasions to call me; they did an excellent job.

Kept me Informed?

Yes

Ready on Time?

No

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