Caliber - Chapin
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Great updates and very pleasant to deal with. Work looks great and I appreciate you coordinating with Enterprise.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone there was extremely helpful and informative on all my needs. They coordinated my rental and keep me informed every step of the way. I will let anyone I know who has repair needs to you guys. I was very impressed that they even went over and above and washed and cleaned my car. It was a great experience!
My Experience - 5.0/5.0 -
From start to finish Caliber Collision kept us updated about the status of our vehicle. Very friendly and personable.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Outstanding results. My car looks like new!
My Experience - 5.0/5.0 -
They had my truck finished in very short time would you allowed me to be on my way much more quickly than I thought!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repairs were great and looked like new
Customer Service - 5.0/5.0 -
Everyone kept me informed and great in person
Returned Clean
My Experience - 0.0/5.0 -
Never called to update me. Didn't properly contact my insurance. It was when I called my insurance, the parts were found by my insurance rep and the vehicle was repaired.
Likely to Recommend - 3.0/5.0 -
They did decent work. If I recommend someone, I would advise that they keep calling them and their insurance.
Repair Quality - 5.0/5.0 -
Repairs quality is good. Just need better communication to customers and insurance companies. My vehicle would have been repaired weeks faster if they had contacted my insurance company and updated them on the situation. I had to reach out to my insurance and have them look into the repair. They had no idea what was going on.
Customer Service - 2.0/5.0 -
Lack of communication to customer and insurance. Repair would have been completed weeks prior had they notified my insurance company if their issues. I contacted my insurance company and they had no idea there were that many issues getting parts. Insurance company located parts and got numbers in one day.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Good customer service, quality work done on vehicle. Would recommend
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good job, On time,Nice People
Customer Service - 5.0/5.0 -
Great, all the way around.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
This is my second time using the Chapin site
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
While there are a few dust spots in the paint the car looks very good. I would recommend your business to others. Everyone was consummate professionals.
My Experience - 5.0/5.0 -
Thank you for a job well done. Can’t see where the car was damaged. Also appreciate you finding a safety issue and fixing that as well. Your people are friendly and were about explaining how you were going to fix the issues and keeping me informed during the process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
All good. Great follow up. Professional service.