Caliber - Chapin
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Was extremely satisfied with my experience at Caliber Collision. Mara went out of her way to make sure that I made it to work on time Nicole kept me posted on every step of the way with my Fiat being fixed I will suggest and recommend my friends to Caliber Collision. Thank you for all your help
Likely to Recommend - 5.0/5.0 -
Already have
Repair Quality - 5.0/5.0 -
10’s All the Way
Customer Service - 5.0/5.0 -
Marah Amazing Nicole as well as the hole team
Returned Clean
My Experience - 5.0/5.0 -
All personal involved on my car did a fantastic job. Your people were very friendly and helpful during the whole process.
My Experience - 0.0/5.0 -
Took 7 weeks to get my car back, the rear bumper is not fastened correctly there are fasteners sticking out the back , I would take it back and have it fixed properly but don’t want to be without it any longer, and another issue no need to even bother mentioning cause it falls on deaf ears
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Quality, repair time, and communication were excellent. Staff was friendly, knowledgeable, and willing to whatever necessary to make the process smooth.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
There is a visible gap of approximately 1/2 inch between the bumper and the corner panel on the passenger side, and the headlight now appears to be sunken in. Upon further inspection, I was informed that the issue may be due to an aftermarket part; however, the misalignment strongly suggests an installation issue. Caliber stated they would contact Progressive to request approval for an OEM bumper, but if that is not approved, Caliber Collision should still be accountable for ensuring the quality and integrity of the repair work. When there has been a solution I will update my feedback. Frankly, the vehicle looks worse now than it did when I brought it in for repair. While the office manager has been responsive, I have yet to hear directly from my assigned Caliber Collision representative regarding this matter, which is disappointing.
Likely to Recommend - 1.5/5.0
Repair Quality - 1.5/5.0 -
There wasn’t good communication between me and Caliber. No one returned my 2 calls and I had to stop in to speak to someone. The work on my car took close to 6 weeks … way too long.
Customer Service - 1.5/5.0 -
Unreturned phone calls.
My Experience - 5.0/5.0 -
Very happy with repairs
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great with communication. Nicole was always quick to answer the phone. Vehicle was completed on time as promised.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
they were very helpful and kept me up to date on the status of the work they were doing
Customer Service - 5.0/5.0 -
always very helpful
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
See my 1st comments.
Repair Quality - 5.0/5.0 -
Nicole did a fantastic job. When I dropped off my truck she looked at it and pointed out the damaged areas. When I called to check on the truck she was concerned that I was concerned about getting it back before the 25th of June/leaving town for a month. When I picked my truck up Nicole walked me out, went over the care and maintenance and was happy that I was happy. Nicole is an excellent employee. If I encounter deer again I’ll come to Caliber.
Customer Service - 5.0/5.0 -
See previous comments.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 3.5/5.0 -
I was a little shocked that when I arrived was told to pull my car under the covered part. It was pouring down raining. There were 3 unoccupied cars under the covered part. I don’t think the customer should be expected to pull the car under the covered part. I refused and said I think you should do that. She did but had a little attitude. I was the only customer. Not like she was extremely busy. Nicole was very nice and explained what was done.
Customer Service - 3.5/5.0 -
See comments in 1
Returned Clean
My Experience - 0.0/5.0 -
My truck was at Caliber for 12 weeks. The last 3 weeks I was told it would be ready each Friday the week I called. When I called each Friday to ask if it was ready to be picked up I was told it would be one more week each time
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Took 12 weeks to complete the work. I was told each week for the last 4 weeks it would be completed that week.