Caliber - Chapin
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0 -
Can’t say enough good things about out my experience. I would definitely recommend
Repair Quality - 5.0/5.0 -
Awesome customer service and kept me updated the whole time. My car looks brand new!
Customer Service - 5.0/5.0 -
Awesome customer service and kept me updated the whole time. My car looks brand new!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Nicole was extremely wonderful in the experience! She was very helpful, when a concern came up on my car she contacted me right away to make sure it was done right. The lady in the front, you walk in with no welcoming at all. She was rude both times I dropped off my car and picked up my car. Other than that I was completely satisfied with everything!
My Experience - 5.0/5.0 -
Great service and got the car back a week early. Appreciated that they took the time to come outside at pick up to ensure no issues present.
My Experience - 5.0/5.0 -
Friendly and knowledgeable during my little car crisis. Thankful for the convenience close to home.
Likely to Recommend - 3.0/5.0 -
Depends on the Calliber Collision. I would recommend Galveston
Repair Quality - 3.0/5.0 -
We had many issues with Calliber Collision in Chapin, SC until Spencer became our customer service rep. He was transparent and enabled us to continue on our travels in a timely manner. The Calliber Collision in Galveston, TX was excellent! They immediately gave us an appointment and completed the final repairs within 2 days.
Customer Service - 3.0/5.0 -
Josh (Chapin) 1 Spencer (Chapin):9 Tiffany (Galveston): 10
Returned Clean
Likely to Recommend - 4.5/5.0 -
overall the process was fine with the exception of call backs. i did receive a few date of completion update texts, but no follow up when i responded.
Repair Quality - 4.5/5.0 -
People were very friendly to speak with in person, the problem is continued communication and call backs.
Customer Service - 4.5/5.0 -
People were very friendly to speak with in person, the problem is continued communication and call backs.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Horrible customer service, never return calls as promised, truck was in shop two weeks longer than stated and still in shop, bc when we picked it up it was blowing smoke everywhere. This is the second bad experience we have had, def will not use you all again in the future. Chapin SC location. Nicolle the CSR - is absolutely horrible and does not follow up with customers at all. My husband and son both had same experience with her.
Customer Service - 0.5/5.0 -
Terrible
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
To not have a car for a month and no communication until the day of each pick up date was difficult. We will not be recommending this place to anyone
My Experience - 5.0/5.0 -
Service was excellent.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great
Customer Service - 5.0/5.0 -
Friendly and courteous
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.5/5.0 -
The work they did was great, but the lack of communication, the continued changes of completion dates, and extreme lack of professionalism displayed by the woman at the front desk when we went to pick up the car was astonishing.
Repair Quality - 4.5/5.0
Customer Service - 1.5/5.0 -
They did not communicate very often. But when he did, he was very nice and polite.
Returned Clean
My Experience - 5.0/5.0 -
Repairs were completed faster than I expected and the car looks great.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car looks great.
Customer Service - 5.0/5.0 -
Nicole was very knowledgeable and answered all my questions.
Returned Clean
My Experience - 0.0/5.0 -
Staff was good. Kept me informed and helped overcome insurance issues. Car looks good. Repair took 6 weeks. Far too long. I administratively changed my insurance claim but that was in first 48 hrs. 6 weeks unacceptable
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 0.5/5.0 -
No communication from Nicole unless I initiated.
Returned Clean
Likely to Recommend - 5.0/5.0 -
IF. They were not I. A hurry for their auto to be returned. My car was there for 4 wks!!! Good thing I had my bf s car to use
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
The repairs took, what I would consider, a long time.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The car looks like it did when it was new. Josh kept me informed about the progress and beat my expectations.