Caliber - Chapin

My Experience - 5.0/5.0 -

The truck had over $10k worth of repairs but Josh was so great. He kept us updated and got everything back looking brand new. The rental car was brought to the facility and was taken back from there when we were finished with it. I would definitely use caliber collision in chapin again.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Very nice employ.ees. Meghan and Josh communicated with me and helped me through the process greatly.

Likely to Recommend - 5.0/5.0 -

How many times do you want me to say I was pleased?

Repair Quality - 5.0/5.0 -

They were great communicators and great fixers!

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Everyone was very informative & very pleasant. All questions were answered professionally and I was kept in the loop on everything. Very impressed with it from beginning to end

My Experience - 0.0/5.0 -

First I want to say is that I was charged $300 for a supposedly automatic company charge of a "scan"???. If it is mandatory charge....IT NEEDS TO BE IN THE ORIGINAL ESTIMATE...not an added charge when you pick your car up. Next issue. My trunk lid would not shut properly when "delivered". I had to ask a rep to adjust so that I didn't have to slam my trunk lid to close. They adjusted at the time...but WHY did it take the customer to point that out?!?! Next issue. My trunk lid is offset. One side of the lid sits above the quarter panel the other sits below. This is not the worst issue!!! The match of the new paint...DOESN'T MATCH! And I have a funny issue they knew this, because my car was backed in the parking spot. Because if it was parked front face, I and everyone else would have noticed the paint DID NOT MATCH!!! I have one serious question...actually I can't even ask a rhetorical question here because it is OBVIOUS, there is not a sliver of QUALITY CONTROL in this establishment.

My Experience - 0.0/5.0 -

The actual repair was fine. However, the estimate was for $1,000 but the bill was for $2,100. In addition Caliber performs a pre and post diagnostic routinely but this cost wasn’t included in the estimate. I will not take future repairs to Caliber.

My Experience - 5.0/5.0 -

The repair was done well and the staff went beyond my expectations.

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0 -

Of course

Repair Quality - 5.0/5.0 -

Great work and fast work doing perfectly job and I appreciate to them

Customer Service - 5.0/5.0 -

Great

Returned Clean

My Experience - 5.0/5.0 -

Thank you all so much for diligently working with me in getting the repairs to my vehicle completed in a timely fashion. Everyone was very helpful and resourceful doing this process.

Likely to Recommend - 4.5/5.0 -

Probably would recommend caliber to people, maybe not the Chapin location.

Repair Quality - 3.5/5.0 -

Repair was done correctly, and Nicole was awesome at getting me updates and working with me on getting the car back. The speed of service wasn’t 10/10 and I feel like there could’ve been more internal communication there. And the receptionist was super unprofessional, she couldn’t get through a conversation without hitting her vape. Other than that, the job was done the way it was needed.

Customer Service - 3.0/5.0

Returned Clean

Likely to Recommend - 2.5/5.0

Repair Quality - 2.5/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

So far, so good. Work looks perfect and that is appreciated.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They fixed my rear fender and replaced rear bumper and did a fine job.

Customer Service - 5.0/5.0 -

They kept us informed on the progress of the repairs through text messages. Nice feature

Returned Clean

My Experience - 5.0/5.0 -

Good work and kept me updated daily on the progress.

My Experience - 5.0/5.0 -

The entire process was exceptionally well done and all of the staff were extremely professional. The end result was very satisfying.

My Experience - 5.0/5.0 -

I cannot express the extreme degree of satisfaction I experienced recently with the staff of Caliber Collision in Chapin Sc. The professionalism and genuine care for customers from Joshua and Mariah were second only to the phenomenal repair and repaint of my beautiful Mustang. Great job everyone - I will unquestionably recommend your shop to all my friends for their auto restoration needs after an accident. You all are simply THE BEST !!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Extremely professional from intake to pickup. Informed at every step. Was very impressed with courtesy and service.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

Step on bumper is not flush. Nicole said today if sun does not melt it in place in next few days let her know and she will order a new piece and reinstall it

Likely to Recommend - 3.5/5.0

Repair Quality - 2.5/5.0 -

Waiting for Nicole to order a part for rear bumper that did not fit well.

Customer Service - 3.5/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

Lengthy

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean