Caliber - Charlotte - Ballantyne
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
The repair looks great, however when I attempted to turn on the rear wiper it did not work. I would prefer to have it repaired with the least amount of inconvenience to me, at a time while I could wait. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Our suburban looks great. The only issue we had one tire that was bent in the accident. When we went to pick it up the first time we noticed that it had not been replaced. We have been told by another caliber collision employee that because it was Chrome it would be replaced. Thankfully, this location made the replacement happen.
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
The paint doesn’t match and there are visible seams between the part that was replaced and the rest of the car.
Customer Service - 5.0/5.0 -
Our service advisor was nice.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0 -
Remains to be seen how the horrible smell is addressed.
Repair Quality - 1.5/5.0 -
My car reeks of water damage. (There was none prior). My gas cap is covered in rust. My dome light is broken and will not stay in place (my roof was replaced). The headliner is dirty from fingerprints, and the “piping” around the sunroof is lose. What I am confident of is that Caliber will make it right. I have no idea what happened to my vehicle while in Caliber’s care, but the horrible musty, moldy smell has ruined my car.
Customer Service - 4.0/5.0 -
Very nice people, but communication seemed spotty. And I received one estimate only. When I picked up my car, it cost almost $1,500 more — with no communication. But, my insurance company will take cars of that. I am mostly distressed because my car is ruined from water damage (or something).
Returned Clean
My Experience - 5.0/5.0 -
They did an amazing job!!! The mechanics are keepers!!!!!!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I would rate the service as top notch! You can’t tell that the back end had any damage at all!!!! Also the speed at which they accomplished the repairs was phenomenal! The first finished date was 8/21, then 8/17, then 8/13, and was completed on 8/11!!
My Experience - 5.0/5.0 -
It was great experience in every way Shout out to Kayla especially. Thanks very much Miriam mitten
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Kayla and very excellent work
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0 -
The Caliber Collision that repaired my car was great! They were efficient and everyone I encountered were very kind.
Repair Quality - 4.0/5.0 -
I had to return for a minor adjustment and I also noticed that the RED marker used by the first Caliber I went to, was not totally removed from my car so that is what I’m hoping to be a minor issue and can be washed off.
Customer Service - 5.0/5.0 -
They were very nice …. Every one of them. They kept me updated about my car via text. They smiled and had small talk when I collected my car.
My Experience - 5.0/5.0 -
It was an absolutely awesome experience with the staff and customer service. Always friendly and informative. I would definitely use this body shop again and recommend to others.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Has been an awesome experience Great service and customer service
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Staff was pleasant. I was updated on the repair. Thank you!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great experience with the communication!