Caliber - Charlotte - Ballantyne
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
To summarize, too many issues with how the car was returned, I’d never use them or recommend them. A part is missing from our brand new car, at least 4 screws are missing underneath the vehicle from what we can see ourselves, our door handle was painted over therefore covering the light inside the handle. I almost broke down on the side of the road because the battery wasn’t put back in securely and it was reading a dead battery, the battery cover wasn’t on the battery in the hood and filters were not put back in under the hood securely. Those are just the issues we actually know about and can see. We are having the dealership put it on a lift(which we are paying for but we shouldn’t) to get in there and see if there any problems that we cannot see before sending them a list of issues, which I do not want them to get back in a fix because they’ve already created enough problems, but we are not convinced based on the exterior of the vehicle that what repairs needed to be made were done correctly.
Customer Service - 2.5/5.0 -
The people we interacted with that work there, were nice, but they do not return phone messages in a timely manner.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 3.0/5.0 -
Time taken to complete the job can be reduced, car wasn’t clean interiors, cost of repair is also on higher end
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0 -
Will use you in the future if required
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great service. Would recommend
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thanks to Frank for interacting with me in a kind and thoughtful manner. A car accident can cause a lot of stress, along with the subsequent lack of an individual's personal vehicle. He made my process very stress free, thanks to his vehicle updates. Quality customer seevice is increasingly rare, but I am grateful for his commitment to excellence.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 3.5/5.0 -
I just noticed today that there is an area that is still 'warped' from the collision. I did not notice it when I picked the car up
Customer Service - 5.0/5.0 -
Some of the BEST customer service I have ever received
My Experience - 5.0/5.0 -
The entire staff was very friendly, professional, and efficient. I’m extremely satisfied with the overall experience. My car looks great and I couldn’t be happier with the work that was done. Keep up the awesome work you all! Thank you.
My Experience - 5.0/5.0 -
On time. Excellent customer service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thank all of you for doing such a good job hope I dont need you again but if I do I'll use you thank you again GOD BLESS ALL . JANET
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Drew was extremely helpful and understanding in alot of situations that came up. Tess also helped throughout this process.