Caliber - Charlotte - South End

4.9 (7,048reviews)

97%

(704) 679-9109

4438 South Blvd, Charlotte, NC 28209

97%

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4438 South Blvd
Charlotte, NC 28209

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About Caliber - Charlotte - South End

See Photos

4438 South Blvd
Charlotte, NC 28209

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 10 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

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Reviews (7,048)

Sort By:
Newest
Rating

5,794 Customers Rated

5 Stars

70.8% Complete

(4990)
4 Stars

7.3% Complete

(511)
3 Stars

1.7% Complete

(118)
2 Stars

0.8% Complete

(57)
1 Star

0.4% Complete

(31)
< 1 Star

1.2% Complete

(87)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for outstanding service quality, seamless repair processes, and exceptional communication throughout every stage of their vehicle repairs. Many highlighted the professionalism, friendliness, and attentiveness of both service advisors and front desk staff. Repair quality received high marks, with numerous customers noting their vehicles looked brand new upon return, often cleaned inside and out. Timeliness was a frequent highlight, with many vehicles completed ahead of schedule. A few customers noted areas for improvement directly from their feedback, including occasional front desk responsiveness, delays in proactive updates, and isolated concerns about repair completeness or final billing differences from initial estimates.

Select to learn more

Service Quality
Timeliness
Communication

"Outstanding customer service and an excellent job in restoring the car to original condition."

"EXCELLENT CUSTOMER SERVICE! The team always kept me updated and was super friendly and welcoming."

"... done very well, as expected. Unfortunately for me, its been my fourth time bringing my vehicles to this particular repair shop. And every time the work has been done ..." Read more

"Received excellent service with daily updates. Disappointed that the car was ready 10 days earlier than estimated. I had planned my out of town trip based on the estimate ..." Read more

"Took materially longer than stated to finish repairs"

"... knows they will have capacity to work on the repair; i was without my vehicle for almost three weeks for a bumper replace and refinish" Read more

"Communication here was top tier! I was communicated with every single step of the way and I could not be more ..." Read more

"Very poor communication about repair status."

"communication with the actual rep was awesome10! Text messages from corporate system were very confusing ..." Read more

"Apparently, my contact person was out of town, but it did take me five calls to determine if my vehicle would be ready to pick up last Thursday. I then get my vehicle ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"Outstanding customer service and an excellent job in restoring the car to original condition."

"EXCELLENT CUSTOMER SERVICE! The team always kept me updated and was super friendly and welcoming."

"... done very well, as expected. Unfortunately for me, its been my fourth time bringing my vehicles to this particular repair shop. And every time the work has been done ..." Read more

"Received excellent service with daily updates. Disappointed that the car was ready 10 days earlier than estimated. I had planned my out of town trip based on the estimate ..." Read more

"Took materially longer than stated to finish repairs"

"... knows they will have capacity to work on the repair; i was without my vehicle for almost three weeks for a bumper replace and refinish" Read more

"Communication here was top tier! I was communicated with every single step of the way and I could not be more ..." Read more

"Very poor communication about repair status."

"communication with the actual rep was awesome10! Text messages from corporate system were very confusing ..." Read more

"Apparently, my contact person was out of town, but it did take me five calls to determine if my vehicle would be ready to pick up last Thursday. I then get my vehicle ..." Read more

Robert (Chevrolet owner) reviewed 8/24/26

Great Job

Armando was great

Matthew (Genesis owner) reviewed 8/24/26

The team was top notch!

Mark (Ford owner) reviewed 8/24/26

Gordon (Toyota owner) reviewed 8/21/26

On time

Elaini (Mercedes Benz owner) reviewed 8/20/26

Very pleased with the work and the Professional people in the front office. And I appreciated the daily update on progress of the work.

Marie-Laurence (Hyundai owner) reviewed 8/20/26

Alex (Volkswagen owner) reviewed 8/20/26

Cameron (Toyota owner) reviewed 8/18/26

I thought Armando was great and always responsive when I had questions!

Daniel (Honda owner) reviewed 8/18/26

Everyone was friendly and helpful. I had a few questions and all of them were answered. I appreciated the daily updates on the work's progress.

Everyone was friendly and helpful. I appreciated the daily updates on my vehicle's progress.

Dena (Hyundai owner) reviewed 8/17/26

I'm pleased with the customer service and the outcome of the car repair, I will definitely share with others.

Jose was very attentive, professional, and courteous. He answered all my questions and is very knowledgeable.

Priscilla (Nissan owner) reviewed 8/15/26

Staff was very helpful in answering any questions that I may have had during initial visit.. Repair specialist assigned to my vehicle was very professional and knowledgeable on helping me understand the repairs required for my vehicle . I was informed daily on progress of my vehicle and if I had further questions they were explained by my service specialist. Overall excellent service from beginning to completion..

Jessica (Kia owner) reviewed 8/14/26

Wade (Toyota owner) reviewed 8/10/26

Peter (Lexus owner) reviewed 8/8/26

Not only does the car look great you were on time and in budget! Thank you. I will be back I am sure!

Lourdes (Lexus owner) reviewed 8/8/26

Taia (Honda owner) reviewed 8/6/26

Caroline (Chevrolet owner) reviewed 8/3/26

Kenneth (Hyundai owner) reviewed 8/3/26

Armando was great

Ramsey (Toyota owner) reviewed 7/31/26

Armando was awesome! So happy with my car, thank you!

Stephen (Toyota owner) reviewed 7/31/26

Armando was fantastic! Very professional with great communication

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You should always ask your auto body shop if they offer a warranty on their repairs.

Caliber - Charlotte - South End

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Caliber - Charlotte - South End

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (7,048)

5,794 Customers Rated

My Experience - 5.0/5.0

Likely to Recommend - 4.5/5.0 -

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0

Customer Service - 0.5/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0