Caliber - Charlotte - South Tryon
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0 -
I’d give them an 11 if it was available!
Repair Quality - 5.0/5.0 -
Caliber made it so easy as the delt with Progressive Insurance so seamlessly it made the experience stress-free. And then the car was repaired to MY satisfaction the first time. Another stress-reducing experience. Lastly, I was updated via text on every milestone in my car’s repair. I loved that!
Customer Service - 5.0/5.0 -
I got texts on every milestone in the repair. Once I had a question I sent via text and I got a response, it put me at ease that it wasn’t just a text-bot with no human interaction.
Returned Clean
My Experience - 0.0/5.0 -
You guys didn’t took care of little details and now I got to drop vehicle again to correct them and create issues to me job wise
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
AsMuy bien trabajo gracias
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Marvin was handling/monitoring my cars repair work, and he did a great job. I was kept well informed throughout the process. The repair work is done wonderfully and I also appreciate that my car was washed and cleaned inside and outside which was a plus. Thank you!
My Experience - 5.0/5.0 -
Excellent customer service an timely repairs.
My Experience - 5.0/5.0 -
Job was completed on time no issues
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They do a great job and are very good at keeping you updated daily on how things are going.
Likely to Recommend - 5.0/5.0 -
Great Place
Repair Quality - 5.0/5.0 -
Great place to take one's vehicle for repair
Customer Service - 5.0/5.0 -
Great service
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
I am extremely disappointed with my overall experience with Caliber Collision. My vehicle was received by Caliber in June, and I did not get it back until Friday, resulting in an unacceptable repair timeline that lasted more than two months. Throughout the repair process, I was repeatedly told that delays were related to parts availability and that my insurance company needed to approve dealer/OEM parts. However, after speaking directly with my insurance company, I was informed that the delays were primarily on the body shop’s side. Receiving conflicting information regarding the cause of these delays made an already frustrating situation even more concerning. Communication throughout the process was also extremely poor. Week after week, we received essentially the same generic text message regarding the status of the vehicle, with very little meaningful information about what was actually causing the delays, what work remained outstanding, or when we could realistically expect the vehicle to be completed. For a repair that extended over such a significant period of time, I expected proactive and transparent communication rather than repetitive automated updates. Even after the body repairs were nearing completion, there was an additional delay associated with having the vehicle properly calibrated by the dealership. At each stage, it seemed as though another issue arose that further extended the completion date. There appeared to be a lack of urgency, coordination, and ownership over the repair process. I understand that parts delays and insurance approvals can occur in the collision repair industry. However, what I find unacceptable is the combination of an excessively long repair timeline, conflicting explanations, repeated delays, and inadequate communication. If there were circumstances outside of Caliber’s control, those circumstances should have been clearly communicated and documented rather than leaving the customer to contact the insurance company independently to determine what was actually happening. After having my vehicle in Caliber’s possession since June, I expected a significantly higher level of customer service, accountability, and communication. Unfortunately, the entire experience was extremely frustrating and fell well below my expectations. Based on this experience, I would have serious reservations about using Caliber Collision again or recommending this location to others. I would appreciate management reviewing the handling of my repair and providing an explanation for why the process took more than two months, including the specific causes of the delays and why there was such a significant difference between the information provided by Caliber and the information provided by my insurance company.
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0 -
Unfortunately, my experience with Caliber Collision has been extremely frustrating. My Mercedes was in their shop for approximately two months, and for weeks I felt like I was constantly getting the runaround regarding the status of my vehicle and when it would actually be completed. After finally receiving my vehicle back, I am now repeatedly getting multiple warning/error messages, including “Blind Spot Assist Inoperative,” “Active Brake Assist Functions Limited,” and a parking brake warning. These are safety-related systems, so this is very concerning. After Caliber had my vehicle for two months, I expected it to be thoroughly inspected and returned to me with everything functioning properly. Instead, I now have to deal with additional issues and potentially bring the vehicle back for further repairs. The lengthy delays, poor communication, and ongoing problems after the repair have made this a very disappointing experience. I expected much better communication, quality control, and attention to detail from Caliber Collision.
Customer Service - 2.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
It took a while for the repairs to be completed. So hateful for Andreas. He kept me informed every step of the way. His great attitude, respectful manner and his professionalism made waiting that much easier. Because of him I would definitely recommend Caliber.
My Experience - 5.0/5.0 -
I have used Caliber multiple times. Every time I’m very pleased with the customer service, the follow up and lastly, the repairs themselves thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent service and return the car as promised