Caliber - Charlotte - South Tryon
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
The staff was very friendly and professional.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Everything looks good, but it took 3 days to get it through the painting area. It was just a bumper, but ok. Then they forgot to put the rubber strip in front of the hatch, so I have to go back again and wait while they do it. Not in my plans. Great desk attendant ! Very personable.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Fantastic service! I really appreciated the live updates throughout the process. Brayden was extremely knowledgeable, professional, and pleasant to work with.
My Experience - 5.0/5.0 -
Caliber Collision was very fast with working on my car! Brayden gave me daily updates on how my car was doing. Super satisfied
My Experience - 5.0/5.0 -
This the best Caliber Collision location in my opinion! Thanks for getting my 540i back right. WJ
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Melvin did a great job keeping me informed throughout the process. The repair didn’t take long at all and I got my car back sooner than I expected.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 0.0/5.0 -
Hello. I need to document the situation with my truck after the repairs. On my way home, immediately after picking up the truck from the shop, I noticed a different noise that makes me concerned about a possible issue involving the turbocharger. It sounds like there may be some type of air/exhaust leak or a problem involving the turbocharger itself. Considering that the repairs involved the intercooler area, this is quite concerning to me, as it may indicate that an issue was not properly resolved or that a failure is about to develop. In addition, when I picked up the vehicle, I noticed that three warning lights are illuminated on the dashboard, none of which were on before the repairs. There is also an obvious steering wheel alignment issue: the vehicle drives straight, but the steering wheel remains noticeably turned to one side. Therefore, I need a response from Caliber and a definitive solution to bring this process to completion. I would like you to inspect all of these issues, especially the noise related to the turbocharger/intercooler and the three warning lights. Regarding the steering wheel alignment, I will need to replace the tires, and I can see whether that resolves the issue. However, it is certain that the steering wheel was not positioned this way before the accident. I hope we can resolve this quickly, but I need a clear response and a concrete timeline for the completion of the repairs.
My Experience - 5.0/5.0 -
Melvin and the rest of the staff was very helpful and pleasant to work with
Likely to Recommend - 5.0/5.0 -
Great for a first time service!
Repair Quality - 5.0/5.0 -
Very satisfied, the customer service was professional, the mechanic and the update on the restoration of the car was great and the woman that drove our car to us was kind and nice as well!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Good Quality Work as promised on Time. Courtesy and good customer Service.
Customer Service - 4.5/5.0 -
Satisfied