Caliber - Charlotte - South Tryon
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Caliber Collision on S Tryon did an amazing job. The front desk girls were also great! Staff was very kind and accommodating for me especially with dealing with the insurance company. I didn’t feel nervous at all leaving them with my Honda. Got my car back and it looked brand new! They cleaned the outside and inside of my car and I was very impressed. I am glad I stumbled across this location. If I ever need work done again I’ll visit this location.
Likely to Recommend - 5.0/5.0 -
Great service.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
No comments
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service and great team. Received my car faster then expected and they cleaned it. Will definitely recommend to friends and family.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
It seemed costly for what needed to be done but I don’t know anything about body work.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Very poor communication, Had to call to find out if the part was in after they told us they would call us on a certain date. Made an appointment to have the part installed, when I showed up they couldn't find the part and I had to wait 40 mins for them to find it. Once they did find it they had it put on in about 15 mins. Went to pay and the price had doubled from what we were told when we made the appointment. Paid it anyway just to get out because I had to go to work and the ladies up front were not helpful at all in fixing the situation. Only to say that's what the bill says. Very unorganized and horrible customer service. Well never come here again
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
Initial checkin took over 30 min
Customer Service - 3.5/5.0 -
Daniel seemed very uninterested... he sent texts, which we liked, but when it came time to try and determine a pickup, we had to call several times. Then when we arrived, we had to wait again. Seemed to just do what was minimally required to get us thru the process
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
Only thing convenient was that Enterprise was in the same building
Repair Quality - 3.0/5.0 -
Didn’t give daily repair updates, called & said vehicle was ready, but it wasn’t as parts had been poorly repaired, versus replaced & there was paint chipping where they had put the vehicle back together.
Customer Service - 3.5/5.0 -
Didn’t give daily updates, didn’t apologize for inconvenience of having to extend rental coverage when repairs were done poorly & had to be corrected.