Caliber - Charlotte - University
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Caliber collision did a great job repairing and detailing my vehicle. . Cindy was very nice to work with and provided routine text alerts of the status of the repair.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Exceptional service. The lady who was the mediator was knowledgeable and kind. Fred Sackey
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Completely satisfied.
My Experience - 5.0/5.0 -
Cindy was fantastic! She kept me updated every step of the way and was there to answer any questions that I had!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very satisfied! Cindy was Awesome! I Am a loyal customer from now on!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The office staff and my estimator Cindy were very helpful and did everything they could to ensure my experience was great. Cindy even went above and beyond by waiting until the end of the day for me to arrive and helping to install a small plastic trim to my truck that had been left off during the repair. However the repairs were not satisfactory the first time, and I had to bring the truck back. There were fitment issues causing parts to rub, large gaps between grill and headlight, a loose fender bolt, and tow hook had not been replaces. When I talked to Cindy she was very prompt in getting the warranty repair started, and ultimately the issues were resolved. However, I do feel that a more thorough internal final inspection before the vehicle was released to me could have prevented the warranty work having to be done. Overall I have always enjoyed coming to Caliber collision and will continue to come when I need vehicle repairs, but I will be more observant when picking up to avoid having to open the warranty ticket. I feel this will save me time and energy, as well as save calibur collision time and money.
My Experience - 5.0/5.0 -
I am satisfied with the repair Caliber collision did a great job. Thanks so much.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I’m very satisfied with the customer service and the repair they done if friends or family I will recommend them by
Customer Service - 5.0/5.0 -
I am very satisfied with the service and repair my Town & Country I will recommend your business with some friends and family. Thank you so much.
Returned Clean
My Experience - 5.0/5.0 -
Work through the process very good.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Zac was awesome and I could tell that he really cared and that his goal was to get me my car back in a timely manner even when they there was a several delays he paid for me a rental car. However my car was not properly cared for in other areas. There was white paint on several place on the car and inside my car but easily came off with water. There is also a large scratch on my bottom front bumper that wasn’t there prior to me bringing my car. I thought that it was just more of the white paint but it is not.
Likely to Recommend - 2.5/5.0 -
My car was not properly cared for there was white paint everywhere including inside of my car and there is a large scratch on the bottom of car front bumper that was not there prior to me bringing my car.
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0 -
Zac was very responsive and tried to help as much as possible
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great communication. Repairs were great. Easy process.
Customer Service - 5.0/5.0 -
From check in to check out, customer service was top tier. The lady at the front desk was very nice.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 4.8/5.0 -
The team was very kind and helpful. Repairs looks amazing!!
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Great work
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Cindy was amazing! She communicated with me every step of the way and went above and beyond to make sure everything was properly taken care of.
My Experience - 5.0/5.0 -
The car looks great and Jason did a thorough job of explaining the repair process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work and you cannot even tell that my vehicle was in a minor collision.
Customer Service - 5.0/5.0 -
Jason kept me abreast of the repair process.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Completed in a very quick time frame. Communication was great with Zach and he kept in contact with me every step of the way. Also they did a fantastic job and it's better looking than when I first purchased the car