Caliber - Charlottesville - North
In operation 29 years, 3 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
The work on my vehicle looks great. It did take a while to complete but it was completed on the day promised. Great communication throughout the process. Lenny got the work finished early in the day so we could go out of town.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very good service and I'm very happy with it
My Experience - 5.0/5.0 -
Thank you for everything the team have done for me 🥰🥰🥰
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The gentleman explained to me very well about my car and what they had done. I really appreciate everything and thanks to the team. They did a great job
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Anyone wishing to contact me regarding my experience is welcome to contact me. My email address is [email protected].
Repair Quality - 5.0/5.0 -
The work done on my vehicle was excellent, but that probably could be said of many similar shops. What puts Caliber Collidion head and shoulders above those shops in my opinion is the care and compassion they have for their customers, and their patience dealing with someone as inept as I. I was contacted and told they wanted to remove the roof racks on my car in order to access some of the areas that required attention. To do so would require a key. I installed the racks about 10 years ago and had never since removed them, so had no idea where the key would be. I suggested they look in the glove box, which they did, but no key was found. I told them I was about to leave town for a long weekend but would work on the problem when I returned. Upon return I suggested they look in the center console, which they did, but again to no avail. The following day I went to the local Mazda dealership to see if they had any suggestions, but they couldn’t think of a solution. I next went home, collected all the small keys I could find in my office, took them to Caliber and said that I really didn’t have any hope that any would work. As it turned out, I was right, so I gave them permission to remove the racks using any means they needed to do so. The man with whom I spoke asked when I used the racks, and I told him I did so to transport my kayak and occasionally to bring home building supplies. I think my mention of my kayak may have struck a chord with him because when I returned the following week to collect my car, he explained that they were able to work around the racks to do the necessary work. Needless to say, that was a substantial savings for one like me who is retired and living on a fixed income. Everyone with whom I interacted at the shop was pleasant, caring, and professional. I give the people working there my absolute top rating and thank them for being so kind and caring. What an absolutely fantastic experience, and I am very grateful.
Customer Service - 5.0/5.0 -
Comments related to this are contained in my earlier response.
Returned Clean
My Experience - 5.0/5.0 -
The service and the actual reapir was very good.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My only comment is that when the expected completion date had to be postponed, I was slow to be informed.
Customer Service - 4.5/5.0 -
Everyone was very professional. But sometimes the phone was not answered.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work and everyone very friendly kept me up to date all the way in the process
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone was great from the receptionist, the gentleman who made the estimate, and whoever made the repairs. The repair was perfect!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Overall the quality of the repair was great. Unfortunately, when the new door was put on, an electronic wire wasn’t reconnected and I had to take it to the dealer because a message came up on the dash that referenced some of the electronics failing to work and that I needed to take it to the dealer. Honda Service showed me a video of the new door panel and the failure to connect one electronic wire by caliber. It cost me an additional $200, but for that error, the actual work was good!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Fast, efficient servive
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
It went pretty fast and the work looks excellent. I’m very happy
My Experience - 5.0/5.0 -
Repairs were done expertly and calls about status always answered as needed. 10/10 Thanks!