Caliber - Charlottesville - North
In operation 29 years, 3 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 0.0/5.0 -
The repair was great but dealing with tge call center was a nightmare.
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0 -
The shop people were really nice, however it was a nightmare dealing with the call center. I told them I couldn't take it on the date they wanted me to and then the guy kept saying that was all he had...He wasn't listening or understanding me so I took the date he INSISTED..then I called the shop directly and changed the date to take the car in for repairs....somehow, I got the updated appointment, but when I got to the shop, they told me it was not approved. I had to deal with the insurance company for them to send the approval again....the agent told the lady at Caliber 2x she had sent it when I was there...but still she said it didn't go to her. The insurance company told me to leave the car and take the rental car home.....but next day when I called to see if the shop had the approval, they said they still didn't get it.....I called the insurance agent back and she called them...trying to find out why they didn't have the approval for repair.....then finally the 3rd day I got a call from the insurance agent. saying it was tied up with the call center and they finally got things straightened out. It was a really frustrating experience beginning with the call center and then the call center holding things up and when I tried to find out from the shop they had no idea what the hold up was....wasn't the best experience. However, the receptionist at the shop was very kind and pleasant...I just think the call center ruined everything and if could have dealt with shop I'd give a 10...but call center would be a 0 for me.
Returned Clean
My Experience - 5.0/5.0 -
Friendly staff, kept me informed on status of my car, worked well with my insurance.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0 -
Missing a point due to communication
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Rocking in the beginning, but it got better
Returned Clean
My Experience - 5.0/5.0 -
The vehicle was repaired much earlier than the estimated date given. The repair looked clean and the interior was vacuumed. The notification system was appreciated. The people were welcoming.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Returned Clean
My Experience - 0.0/5.0 -
I was given an estimate of 5 days and it took 15 days. I was told you were short handed which I understand is beyond your control. I had to pay for 2 weeks of a rental car, expecting one week. The repair does look complete and I appreciate that and everyone I talked to was responsive and professional. The time issue is the reason I can not answer “completely” satisfied.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
It was a very positive experience. Aside from the inconvenience and cost of our damaging our vehicle. The personnel were very friendly and courteous. And the gentleman who gave us our estimate and had our car repaired was helpful and positive. Our car came back to us. Beautiful! Everything was totally fixed and it was clean and shiny as it hasn't been in some time as our car wash has been closed and my husband has been sick and couldn't keep it up like he usually does. Thank you to each and everyone of you. Jack and Sandy
Likely to Recommend - 5.0/5.0 -
I already recommended it to my grandson. Told a few other people how pleased we were with Caliber
Repair Quality - 5.0/5.0 -
The car is beautiful. The staff there are very friendly, competent/helpful.
Customer Service - 5.0/5.0 -
They made having damage to your car and getting it fixed as pleasant as possible.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Nice job, and on time!