Caliber - Charlottesville - North
In operation 29 years, 3 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Great team in Charlottesville! It was easy to book my estimate. My technician, George, was super friendly and professional. I got text updates and he made sure my car was done in a timely manner. He even waited for me to pick it up at the end of the day and walked me to my car. All around wonderful experience!!
My Experience - 5.0/5.0 -
They complete the repair quick and always friendly and they always do an amazing job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.0/5.0
Repair Quality - 1.5/5.0 -
Did not told me that there was one thing missing in the repairs when I picked up the vehicle.
Customer Service - 1.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Very good experience all around if service is needed.
Repair Quality - 5.0/5.0 -
Got parts fast & made the repair quickly & efficiently.
Customer Service - 5.0/5.0 -
They were great to work with !
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
-standard of operation/processes/procedure excellent: ordered parts first, waited until parts are in before requesting to drop/leave vehicle with the body shop. -customer service: vacuumed and washed car upon returning vehicle to customer -friendly and explained the services that was done with your vehicle
My Experience - 0.0/5.0 -
A coating under the paint on the truck bed for stones was not applied similar to previous coating
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
The repaired side of the truck bed does not match the undamaged side of the truck. The truck has a rock protection layer under the paint near the bottom that was not applied during the repair. I discussed with Patrick and he said they would correct it. So my question if I put my truck back in for correction WHO pays for the rental car I am going to need? Another option would be to repair in the future when I go on vacation and have the repair done then. Thank you Not satisfied Kevin Licklider 4349626280.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
THIS REPAIR WENT SO WELL. EVEN THOUGH IT TOOK A FEW MORE DAYS BECAUSE MORE DAMAGE WAS DISCOVERED AND A PART NEEDED TO BE ORDERED. WE WERE KEPT WELL INFORMED AND EVERYONE WAS FRIENDLY AND HELPFUL.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Would be a 10, minus 1 point for oily smudge on passenger seat and peeled paint on front silver honda grill
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Patrick and crew did an excellent job. I am very impressed by the way the operation is run. The bi-weekly texts are very helpful (and reassuring).
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very knowledgeable and professional. The repair work was perfect, and my car was clean when I picked it up. I really liked the text updates.
Customer Service - 5.0/5.0 -
Great communication
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
good job and it was very fast
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great service in every way.
My Experience - 5.0/5.0 -
I was told it would take 2weeks it only took 4 days. The work was complete perfectly. I can’t even tell you how excellent the communication & up to date text message from Caliber on the progress of my vehicle repairs.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Caliber stated it would take 2 weeks for my vehicle to be repaired. Caliber comes repairs in less the a week. The customer service and communication was excellent. They kept me up to date on the whole process of my vehicle. I highly recommended Caliber Collision on 29 by CVS.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Kept me informed about the progress on my car
Customer Service - 5.0/5.0 -
Melissa was very professional and patient with me during this process
Likely to Recommend - 5.0/5.0 -
I already have
Repair Quality - 5.0/5.0 -
My vehicle looks great, I couldn’t be happier with the overall experience.
Customer Service - 5.0/5.0 -
The shop personnel were incredible. The girl at the front desk (can’t remember her name) was very helpful, patient, and was able to quickly answer all of my questions. The gentlemen that were working on my vehicle were also very knowledgeable and patient, they were happy to answer my questions.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great customer service