Caliber - Charlottesville - North
In operation 29 years, 3 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Honestly, from drop off to pick up, the efficiency in communication, timeliness, and kindness of all involved was superb. They were thoughtful, helpful when I had questions , courteous and overall, just a great team. Grateful that I was placed there for my car repair and would go back if ever needed.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Experience and customer service was great!
Customer Service - 5.0/5.0 -
Amazing team and thorough!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Did a great job on repairs
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Lenny was very kind and great to work with from the original estimate to the finished product! The desk staff was always helpful and they ensured an easy process.
Likely to Recommend - 5.0/5.0 -
It's great to have a company I know I can trust!
Repair Quality - 5.0/5.0 -
Beautiful job. Many thanks to all who made it happen!
Customer Service - 5.0/5.0 -
Lenny was extremely helpful and kept me informed every step of the way. I felt like my car was is great hands!
Likely to Recommend - 2.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 2.0/5.0
My Experience - 5.0/5.0 -
Lenny our service expert did a great job. We really appreciate his knowledge and customer service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I was totally impressed by Lenny’s professionalism and the information he provided me. In addition, the work was completed 24 hours in advance. There was a minor problem with the air bag sign which Lenny resolved for us very rapidly. The politeness and hospitality of the staff were also exemplary. In short, I would give a 10 for excellence to Lenny and Caliber Collision. I would recommend Caliber Collision to anyone needing a repair job. Bravo!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very professional and knowledgeable repair shop.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
I didn’t care for the fact that my insurance company would not let you guys use Honda parts so it’s that’s really not y’all‘s fault but still it happened just the same
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thanks for your help.
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0 -
My car drives differently/worse than when i dropped it off, other than that, all the cosmetic work completed was perfect.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
George did an amazing job on my Kia, this was the first time I ever got in an accident and the whole process made me nervous but how he made my car a new made me very happy! Thank you!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0 -
Inside of my car was left slightly dirty
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
I am actually very unsatisfied with the repairs made. This is a brand new car that now looks like a 5 year old car. The paint job is incomplete, the new parts are not flush with each other, there is a part with broken clips, and the interior of my car is dirty. When it got to Caliber, I had just cleaned my vehicle, so I know it was pristine. I already let Lenny know that I will be bringing it back. I'm extremely disappointed.
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
I was incredibly disappointed in the work on my brand new Honda Pilot. The "new" hood is off-center, not flush with the fenders. The new fender is not flush with the passenger side door or the bumper. The paint job is horrendous - with rough patches and paint drips and incomplete coverage, there is going to be peeling paint and rust spots in no time. Under the hood, there is a cover with broken clips, which is unacceptable as this is a brand new car and there should be nothing broken about it. On the inside, there is dirt all over the backseats and floor mats which makes no sense as there was no reason for the back seats to be accessed. For all the talk of wanting to take care of your customers and make my car look brand new again, I was totally let down. It appears that there was no attention to detail in making the repairs to my brand new vehicle. Talk about diminished value. It's sorry.
Customer Service - 4.0/5.0 -
The customer service was great, which I think is why I was so let down when I put my eyes on the repairs.
My Experience - 5.0/5.0 -
George was most understand and easy to communicate with
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
The vehicle had to be taken in later than originally scheduled. Understandable, considering the severe weather conditions at the time. However, the shop then extended my repairs far beyond the 10 days it was slated to take. Then, the shop further delayed the repairs by another 3 days. I had to pay money out of my own pocket for the rental car because the extended repair timeline was beyond the limit of what my insurance would cover for a rental. I already had to wait a month for the repair shop to get the needed parts to deliver. The extended repair time seemed too excessive and drove my costs up.
My Experience - 5.0/5.0 -
They were thorough in their work and communicative. Great experience.