Caliber - Chester Township

4.9 (315reviews)
99%
2200 West 9th Street,  Chester Township,  PA  19013

In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (315)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering high-quality repairs, with many noting their vehicles looked brand new upon return. The team receives strong recognition for excellent customer service, with staff described as professional, friendly, courteous, and welcoming. Communication stands out as a key strength, with customers appreciating regular text and phone call updates throughout the repair process. Many vehicles were completed ahead of schedule, exceeding customer expectations. A few customers noted areas for improvement, including better upfront ETA estimates, ensuring all damages are thoroughly addressed before vehicle return, and verifying all systems are fully functional post-repair. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop to family and friends.
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"They do a real good job. No complaints. Some guy rearended my car and drove the front end ..." Read more
"Caliber Collison did a phenomenal job on the driver side of my car, it was awesome and that's why I,'m commended them for the excellent ..." Read more
"... work, I was amazed! They went above and beyond and it looks better than it did than the day I purchased it! It is a beautiful job well done!" Read more
"My vehicle was returned looking brand new. Great work!"
"... confirmed the cables had been pulled and disconnected. I ended up paying more and still had to take my vehicle somewhere else to fix their mistakes. I would not recommend this ..." Read more
"... They went above and beyond to make the process easy. car looks great and was completed ahead of schedule." Read more
"... They were great with updates on my cars progress, it was finished before they quoted me and the crew there was amazing. I had gotten very ill during my repair. They were ..." Read more
"... team made the entire process easy and were able to get my car repaired in two days! Much faster than anticipated!" Read more
"My vehicle was finished ahead of schedule and the work was impeccable . Very satisfied."
"My car was available days before promised and the job was well pass my expectations."
"Communication was excellent throughout the entire process."
"... it was dropped off to me. Love love the service! I appreciate the text updates along with the phone call updates. I truly appreciate speaking to a LIVE person compared ..." Read more
"... the whole process any questions I had to answer. They always kept me updated with text messaging. And they cleaned my car inside and out!!" Read more
"Communication could be better. I was not notified of additional work being done until after it had ..." Read more
"The team was very nice, everything was communicated easily and often. They went above and beyond to make the process easy. ..." Read more

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

The people are professional in their work the lady Hailey her hospitality is also I would recommend my to caliber collision thank you Guys!

Likely to Recommend

Repair Quality

I have the lady there name Haley, stay in touch we me the hold time, giving me updates on my car, handling my rental she was the best and I would recommend people to them at Caliber collision, thank you guys!

Customer Service

Returned Clean

My Experience

Great service, friendly staff

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Repair Quality

Customer Service

Extremely friendly and great at communicating status

Returned Clean

My Experience

Caliber Collison did a phenomenal job on the driver side of my car, it was awesome and that's why I,'m commended them for the excellent work they did. Thank you too the team who put the time and effort into restoring my vehicle I appreciate and very grateful and satisfied. I got plenty of compliments from neighbors and friends on the restoration of my vehicle. I will definitely recommend their service if anyone needs repairs and the staff was fantastic friendly and helpful.

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Repair Quality

Customer Service

Very friendly and helpful.

Returned Clean

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Customer Service

Returned Clean

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Repair Quality

Customer Service

My Experience

Caliber Collision is the BEST COLLISION CENTER I've ever used. They were great with updates on my cars progress, it was finished before they quoted me and the crew there was amazing. I had gotten very ill during my repair. They were very understanding and even held my car an extra 2 days until I was able to pick it up. I appreciate their hard, fast and flawless repairs. I would highly recommend Caliber Collision to everyone looking for collision or any body work needed to be done. I couldn't be happier. Thank you Caliber Collision!

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Repair Quality

Customer Service

Returned Clean

My Experience

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Repair Quality

Totally satisfied with repair. Staff was great and accommodating.

Customer Service

Returned Clean

My Experience

They did a very good job on my car. The bumper looks great and they also have excellent customer service would recommend this company to anyone

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Every one nice, kept me well informed. The car looks great and clean. Job well done.

Likely to Recommend

I already have.

Repair Quality

I have not drove very far but it seems to be in good condition.

Customer Service

Excelente.

Returned Clean

My Experience

Everyone was friendly and took their time explaining the process. I was very satisfied.

Likely to Recommend

Repair Quality

The staff friendly and explained the process.I was pleased with how smooth things were.

Customer Service

Returned Clean

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I will recommend anyone. This was amazing service all around.

Repair Quality

My vehicle was returned looking brand new. Great work!

Customer Service

Very helpful and respectful. Made this process very easy and stress free.

Returned Clean

My Experience

Likely to Recommend

I would recommend them to everyone.

Repair Quality

Customer Service

Everyone was very professional and courteous. I wish I could give a score higher than ten!

Returned Clean

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Repair Quality

Looks like a new truck again

Customer Service

Great team at the location, very nice, good communication, easy to speak with, and went above and beyond to deliver my truck to my home since I was in Florida when it was completed.

My Experience

The team was very nice, everything was communicated easily and often. They went above and beyond to make the process easy. car looks great and was completed ahead of schedule.

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Repair Quality

Customer Service

Returned Clean

My Experience

Excellent Customer Service!

Likely to Recommend

Repair Quality

EXCELLENT CUSTOMER SERVICE

Customer Service

Returned Clean