Caliber - Chicago - West Loop

4.7 (3,735reviews)
96%
318 S Morgan Street,  Chicago,  IL  60607

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (3,735)

Customers say
Overall Customer Satisfaction
Customers consistently praise Caliber Collision for exceptional service quality, with many highlighting excellent communication through regular text and email updates throughout the repair process. The team receives high marks for professionalism, friendliness, and attention to detail, with vehicles often returned looking brand new and cleaner than when dropped off. Customers appreciate the timely completion of repairs, often ahead of schedule, and the convenient co-location with Enterprise rental services. The staff's expertise in handling insurance coordination and providing transparent pricing adds significant value. While some customers experienced delays due to parts availability or minor issues requiring return visits, the overall sentiment reflects strong satisfaction with the quality of workmanship and customer care provided.
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"Great customer service from start to finish. Triple checked everything and reassured me through ..." Read more
"... Caliber Collision was excellent from start to finish. The staff was professional, friendly, and kept me updated throughout the process. The repairs were completed ..." Read more
"Everyone was friendly and professional. The process was smooth and easy."
"Everything about caliber in the West Loop is top notch from the work to the customer service and the follow-through. ..." Read more
"... promised and Over delivered from start to finish.Car delivered following repairs 3 days earlier than promised." Read more
"Ready ahead of schedule."
"The car was ready a day early."
"Almost 3 days early, such a nice surprise"
"3 days before promised date."
"Caliber Collision emailed daily updates. They were courteous and professional."
"Excellent communication and informative texts kept me up to date on the status of my vehicle"
"I really appreciated the text that were sent to me."

My Experience

Speedy, informative and quick on drop off and pick up!

Likely to Recommend

Repair Quality

Customer Service

Everyone was efficient and thorough

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Repair Quality

Always appreciate the good service.

Customer Service

Returned Clean

Likely to Recommend

I'd highly recommend Caliber Collision to anyone in need of their services.

Repair Quality

Very impressive work, and great communication throughout the entire process!

Customer Service

Extremely professional and friendly customer service across the entire team.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

Friendly, fast, efficient great experience

Customer Service

Everyone was helpful and kind

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

I get so many compliments on my car when I pick it up. I always come back tell people about this company.

Repair Quality

I’m always satisfied with the work they perform on my car. The car always come back looking like a different car.

Customer Service

Always keep me aware of the progress on my car.Everyone that I have meet over the years have always been professional, kind and willing to help with any questions .

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

Chris did a great job

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

Everything was nice and smooth. Christopher was a great help, always answered and was always happy to help. He made sure everything was nice and clear during the whole process. Make sure to contact Christopher for any of your business.

Likely to Recommend

Repair Quality

Customer Service

They were communicative, and professional

My Experience

My Experience

There were wires cut to my lights that shouldn’t have even been touched now out out $100+ additional and what is going to take me a few hours to replace if I can’t fix it with that I have.

My Experience

Although the repairs were completed I have an issue with one of my exterior lights. When I dropped the car off it was working and now it’s not. When repairing the light on the driver side did something happen to stop the left passenger side light from working?

My Experience

I'm super happy with the service from Caliber Collision. I worked with Ryan and Chris, and collectively we were able to get everything I wanted completed on my vehicle. As long as I reside in the Chicagoland area, they'll be my go to for all my auto repair needs.

My Experience