Caliber - Chicago - West Loop

4.7 (3,794reviews)
96%
318 S Morgan Street,  Chicago,  IL  60607
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (3,794)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, clear and proactive communication, and efficient turnaround times. Many highlight the professionalism and friendliness of the entire team, noting that repairs were completed to a high standard - often described as looking brand new. Regular text and email updates throughout the repair process were frequently appreciated, with many customers noting they felt informed every step of the way. Several customers mentioned their vehicles were completed ahead of schedule, which was a pleasant surprise. A few customers noted areas for improvement directly from their experiences, including occasional delays in communication, parts-related postponements, and isolated post-repair issues such as dashboard warning lights or minor fitment concerns. Nonetheless, the overwhelming majority of customers expressed high satisfaction and indicated they would return and recommend the shop to others.
AI-Generated from reviews written in the last 12 months
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"... Caliber on Morgan st.. From the moment I arrived, the entire process was handled professionally and efficiently. The shop is very organized, and the staff are polite, ..." Read more
"... team at Caliber Collision was absolutely incredible! They were so helpful, professional, and truly went above and beyond to do a great job on my car. At a time when customer ..." Read more
"... specifically as well. The ppl are very pleasant, communication is top tier and most importantly the RESULTS are impeccable." Read more
"Great customer service from start to finish. Triple checked everything and reassured me through the whole process."
"The repair results were beautiful. It appeared to be a new car."
"... things I appreciated most was their communication. I received regular updates on the status of the repair, which gave me confidence that the work was progressing ..." Read more
"I never needed to reach out. I swear if I was thinking about my vehicle, I received a text with a status update. I was so worried this would take a long time one ..." Read more
"Excellent communication and informative texts kept me up to date on the status of my vehicle"
"Communication didn't happen until it is late. For example, the car was supposed to be ready on ..." Read more
"Emails left stating I would e called shortly but not called. Happened two times"

My Experience

Chris L took very good care of me. I was consistently updated about the progress of my VW. Everything was always explained. Highly recommend Chris and the team at Caliber.

My Experience

Just now my car stopped working on the middle of the road. Warning lights went on and now in waiting for a tow to the car to my house. The car didn't have any electric problem before taking it to the shop.

Likely to Recommend

Repair Quality

Customer Service

Exelent job, great communication and professionalism.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Chose your shop because was told it'd be 5 or 6 day repaired. Dropped off Monday morning and was told I would have someone call me to share which exact day it'll be ready. Was not told until Wednesday night when I called. Very unprofessional.

Returned Clean

Kept me Informed?

No

Ready on Time?

No

My Experience

Great job

Likely to Recommend

Repair Quality

Great work

Customer Service

Great service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Very happy with repairs! Looks amazing!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very friendly. Did a great job on my car. Very easy.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Not OEM bumper installed.contact Allstate for OEM.Not satisfied cos a gap is very visible.thanks

Customer Service

Gap on the finished bumper

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

My car was damaged. They have promised to pay for the repair. The scratch was large but whiever caused it didn't tell anyone since the front office didnt know about it. They were friendly, good repair done, and gave explanations of what was needed for repair.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Great Service, special thanks to Chris

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The whole process was smooth from beginning to end. Everyone I encountered was extremely nice and helpful. I loved getting updates on the repair. All around great place.

My Experience

Likely to Recommend

Repair Quality

The repair was well done.

Customer Service

Ryan tried is best to give us the best options.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My vehicle was completed in a timely manner and the team kept me updated every step of the way. They did an excellent job with the bodywork.

My Experience

Great communication. Great work!

My Experience

The time frame was amazing I appreciate the job well done thanks again

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I have been to Caliber before. Both times the staff was extremely friendly and attentive. I received updates throughout the process. Excellent service!!!

Likely to Recommend

Repair Quality

Customer Service

Excellent communication, service and work completed ahead of schedule. Thank You Mr. Jesus and Claudia Perez

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Good craftsmanship. But took too long based on the damage being repaired.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

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