Caliber - Chula Vista

4.8 (5,795reviews)
95%
1421 Broadway,  Chula Vista,  CA  91911
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In operation 29 years, 9 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
Call
Email

Reviews (5,795)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for delivering high-quality repairs, often describing results as looking brand new or better than before the accident. The staff received widespread recognition for being professional, courteous, and friendly throughout the process. Communication was a standout strength, with many customers appreciating frequent text and call updates that kept them informed every step of the way. A recurring highlight was vehicles being completed ahead of the estimated date, which pleasantly surprised many customers. A few customers noted areas for improvement, including occasional delays, incomplete repairs at pickup, and cleanliness concerns, all drawn directly from their feedback. Overall, the vast majority expressed strong satisfaction and willingness to recommend the shop to friends and family.
AI-Generated from reviews written in the last 12 months
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"... Collision. The quality of the repairs was outstanding—they restored my car to a condition that honestly looks even better than it did before the accident. The entire staff was friendly, professional, knowledgeable, ..." Read more
"... to pick it up , there was always something wrong, the paint had paint runs, trash under the paint , a LOT of orange peel, they damaged my grill so they had to re order. I ..." Read more
"They did a very detailed repair with the front suspension and alignment and did whatever means necessary to make sure it ..." Read more
"Front driver's side window tint is damaged and exterior of both driver's side windows have scratch lines visible in sunlight, which were not present before ..." Read more
"... work was another reason to be impressed. I swear the area of repair looked like a new car. I hope I don't need car repairs again, but if and when I do I'll be going to Caliber Collison. ..." Read more
"They did a great job and my car was done one day early."
"Very satisfied to have my car before the promised date"
"It was supposed to take a week but took three weeks other than that all good"
"... updates provided were very helpful to keep me informed. Work was completed ahead of time. Completely satisfied. Thank you." Read more
"When i told them about my vacation plans, they made sure my car was ready before the date I mentioned."
"Great communication with the repair updates for my vehicle . Finished sooner than expected and great in-person customer service to add along ..." Read more
"... never once made me feel like I was bothering them. Their communication and customer service made what could have been a stressful experience much easier. I would not hesitate to bring my vehicle back to ..." Read more
"... Caliber Collision. Their work is simply outstanding. We appreciate the constant communication they provided during the repairs. They gave us daily updates on the progress and assured ..." Read more
"I received daily updates however not being informed of the changes to the repairs and not being notified that my car would be done ..." Read more
"Great customer service. Communication went very smooth and my vehicle was fixed faster than the estimated time."

My Experience

Marco was a excellent throughout my whole career experience with Caliber on Broadway in Chula Vista.

My Experience

My Experience

Great service, from beginning to end I was informed of my vehicles progress, via text. Thanks for getting me back on the road Caliber Team !

My Experience

Timely status on repair. The work was completed a half day ahead of schedule. Clean facility. Professional staff.

My Experience

The work that was done for repairs are great! It is like a brand new vehicle and the customer service was beyond outstanding! The only thing that is off is that my right turn signal is faster then the left turn signal but it is all good

My Experience

Marco and the front desk woman was amazing. They were kind and ready to help with whatever we needed.

My Experience

Very professional staff.

My Experience

Caliber did a great job and was super fast! I liked that I was getting text messages throughout the days to see how my car was doing

Likely to Recommend

Repair Quality

Did a really great job! And super fast turn around

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

We had a great experience with Calibercollision after our accident. Anna was great and communicated everything on time.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Received text messages on the progress and my car was ready earlier than expected.

Likely to Recommend

Repair Quality

completely satisfied with the communication from the team and the work.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Christian was very attentive and made sure I was completely satisfied with the repairs

Customer Service

Christian was very attentive and made sure I was completely satisfied with the repairs

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

​Thank you for keeping me updated while my car was in the shop. I really appreciate the clear communication and great service!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Good job

Repair Quality

Very caring and excellent job very pleased whit everything

Customer Service

Nive personal

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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