Caliber - Chula Vista
1421 Broadway,
Chula Vista,
CA
91911
USA
In operation 29 years, 9 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
Services
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
Payment Types
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
Languages
- English
Hours
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Ford
I-Car
Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its exceptional service quality, with repairs frequently described as restoring vehicles to like-new condition. The professionalism and friendliness of both front desk staff and service advisors were highlighted repeatedly. Communication stood out as a major strength, with customers appreciating daily text updates and proactive outreach throughout the repair process. Timeliness was another key highlight, as many customers noted their vehicles were completed ahead of the estimated date, often by several days or even a week or more. The seamless coordination with rental car companies was also appreciated. A few customers noted areas for improvement, including occasional delays, incomplete repairs at pickup, and requests for more detailed communication near completion, but these were far outweighed by the volume of positive feedback.
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Service Quality
"... Collision. The quality of the repairs was outstanding—they restored my car to a condition that honestly looks even better than it did before the accident. The entire staff was friendly, professional, knowledgeable, ..."
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"They did a very detailed repair with the front suspension and alignment and did whatever means necessary to make sure it ..."
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"... work was another reason to be impressed. I swear the area of repair looked like a new car. I hope I don't need car repairs again, but if and ..."
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"... When I picked up the car couldn't believe my eyes as it looked like it did the day I bought it as a brand new car. Thank you so much for everything. Give all your ..."
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"They did a great job and my car was done one day early."
"Very satisfied to have my car before the promised date"
"Got texts and updates throughout the entire process"
"When i told them about my vacation plans, they made sure my car was ready before the date I mentioned."
"... updates provided were very helpful to keep me informed. Work was completed ahead of time. Completely satisfied. Thank you."
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"... constant communication they provided during the repairs. They gave us daily updates on the progress and assured us that everything was going smoothly. The staff was incredibly attentive and knowledgeable. ..."
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"Great communication with the repair updates for my vehicle . Finished sooner than expected and great in-person ..."
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"Great customer service. Communication went very smooth and my vehicle was fixed faster than the estimated time."
"... had all the answers before I asked the question. Communication was fabulous. I was kept informed throughout the repairs. Looking at the finished work was another reason ..."
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Rufino
(Lexus owner)
reviewed 8/4/26
My Experience - 5.0/5.0 -
Great service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Rosemarie
(Toyota owner)
reviewed 8/4/26
My Experience - 5.0/5.0 -
Better than expected
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Better than expected , thank you
Customer Service - 5.0/5.0
Marcela
(Kia owner)
reviewed 8/4/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Kirk
(Hyundai owner)
reviewed 8/3/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Ruth
(Toyota owner)
reviewed 8/3/26
Likely to Recommend - 2.5/5.0 -
Likely
Repair Quality - 2.0/5.0 -
The tire light keeps going on and I don’t think they aligned the car correctly because it goes sideways neither of those things happened before
Customer Service - 3.0/5.0 -
They were nice
Linda
(Toyota owner)
reviewed 8/3/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Nancy
(Mazda owner)
reviewed 8/3/26
My Experience - 5.0/5.0 -
🙌🙌🙌🙌
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
👌👌👌🙌🙌
Customer Service - 5.0/5.0
Returned Clean
Bradley
(BMW owner)
reviewed 8/3/26
My Experience - 5.0/5.0 -
Marco was incredibly efficient, honest and accommodating. Great experience.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Lizeth
(Ford owner)
reviewed 8/3/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Yalil
(Chevrolet owner)
reviewed 8/3/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Gary
(Honda owner)
reviewed 8/3/26
My Experience - 5.0/5.0 -
Nice job matching paint and detailing the outside it looks like it did coming from the Honda dealership in 2019 ggg
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Evelyn
(Toyota owner)
reviewed 8/3/26
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Service wise is good and faster. Thank you for the good work you've done.
Customer Service - 4.0/5.0
Howard
(Audi owner)
reviewed 8/3/26
My Experience - 5.0/5.0 -
Gustavo was professional and friendly.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Emanuel
(Ford owner)
reviewed 8/1/26
My Experience - 5.0/5.0 -
Great customer service, very professionals.
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Reynald
(Honda owner)
reviewed 7/31/26
My Experience - 0.0/5.0 -
My wife and I arrived at least 15 minutes prior to another customer and their family, but they were served before us
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Lesley
(Mazda owner)
reviewed 7/31/26
My Experience - 5.0/5.0 -
Great customer service!
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Thomas
(Jeep owner)
reviewed 7/31/26
My Experience - 5.0/5.0 -
Easy, fast and great work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work!
Customer Service - 5.0/5.0 -
Fantastic!
Returned Clean
Brenda
(Toyota owner)
reviewed 7/30/26
My Experience - 5.0/5.0 -
We are very happy with the end result and getting our car back earlier than expected. Ana was great and helpful. Did her best to help with the issues I was having with my insurance.
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Saul
(Mazda owner)
reviewed 7/30/26
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
Work was good for the most part, some of the details, such as the painting on the front bumper, seems like it was a bit rushed.
Customer Service - 4.5/5.0
Returned Clean
Matthew
(Mazda owner)
reviewed 7/30/26