Caliber - Cincinnati - Eastgate

4.9 (1,674reviews)
98%
4425 Aicholtz Rd,  Cincinnati,  OH  45245

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
GM
I-Car

Reviews (1,674)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for delivering exceptional service quality, with repairs frequently described as flawless, leaving vehicles looking brand new. The team was widely recognized for going above and beyond, demonstrating professionalism, knowledge, and genuine care. Communication stood out as a major strength, with customers appreciating frequent text and phone updates throughout the repair process. Timeliness was another highlight, as many vehicles were completed ahead of schedule, often surprising customers. A few customers noted areas for improvement directly in their feedback, including concerns about undisclosed pre-existing damage, minor incomplete repairs, and occasional delays. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop to family and friends.
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"This team goes above and beyond for their customers. You can tell they care about the people and want ..." Read more
"Caliber completely blew me away. They did tremendous work, finished early and kept me informed throughout the process."
"The body folks are artists! Great customer service: thorough, detailed, gracious."
"We've been to Caliber twice now for repairs and have been beyond pleased both times. You always do an excellent job and you can never tell that any damage was done"
"Fantastic Service without a doubt. Professional and Personable."
"Was finished almost 2 weeks earlier than originally stated!"
"Half the time quoted! Yay!"
"Caliber Collision exceeded my expectations. The repair was completed a day sooner than projected and the cost was slightly less than the original estimate."
"I received my vehicle 2 12 weeks a head of schedule."
"My car was gone for over a month for some pretty minor repairs"
"... beyond with the repair of my vehicle. They were in constant communication on where my vehicle was in the process and answered all questions I had knowledgeably and ..." Read more
"They took the time to make multiple calls, just to update me on the status of my repair, and they even handled an insurance blunder scheduling ..." Read more
"... everyone was very knowledgeable and helpful. The text messages kept me informed at all times on how the repair was coming. You exceeded my expectations on the completion ..." Read more
"... communication I had on the repair happening, HOWEVER, I was not informed of the supposed damage to the headlights that was not done at the shop. I should have been ..." Read more
"Every day I was texted or called about what was going on."

My Experience

The car was finished quicker than I expected.

My Experience

Travis needs a raise!! He’s Awesome!!

My Experience

Awesome shop! Awesome people! Couldn’t have found a better place to have all that work done!

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My Experience

I'm am thrilled with the outstanding work that Caliber completed on my Hyundai Palisade. The entire process was streamlined and the team, especially Ashley, kept me informed regarding every step along the way. I would recommend Caliber collision to anyone who needs their car repaired after a collision.

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already recommended you twice

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Returned Clean

My Experience

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Great to work with.

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100% professional, courteous, and friendly

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My Experience

Their customer service was exceptional - I was always notified of progress of repairs - my vehicle was even completed ahead of schedule! The repair looks amazing! I will definitely recommend Caliber Collision! Thank you to Ashley and Travis for all the help with the process of this repair!

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Repair Quality

Excellent customer service - and beautiful repair

Customer Service

They continually kept me informed about the progress of my repair

My Experience

Everything was so smooth and so easy. It was a great experience. They even cleaned the inside of my truck. Could not say enough good about the people at caliber.

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Returned Clean

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Returned Clean

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In fact, I’ve already recommended them

Repair Quality

Excellent from initial consultation all the way to final delivery. Travis is THE best

Customer Service

Travis is the best

My Experience

Ashley was fantastic to deal with. She kept me a prize of everything going on with my car.

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The repair was done seamlessly I was kept up-to-date and they finished the job way early

Customer Service

Ashley was amazing, kept me up-to-date with what was going on and delivered on

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Repair Quality

Travis is wonderful!

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Returned Clean

My Experience

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My Experience

My Experience

Ashley was amazing! She negotiated really hard with my Insurance provider to use as many OEM parts as possible on a 12k crash bill - really appreciative of the service provided @ Caliber - the whole process was just painless!

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