Caliber - Cincinnati - Kemper Rd
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0 -
Yes I will.
Repair Quality - 5.0/5.0 -
Just took longer than estimated time.
Customer Service - 5.0/5.0 -
Nate was very patient with me. I kept calling and patiently I answered. I appreciate that.
My Experience - 5.0/5.0 -
Great communication and fantastic repair work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I would definitely recommend Kelly but a friend or relative as they did a wonderful job
Repair Quality - 5.0/5.0 -
Caliber collision did a wonderful job and returned my car exactly the way it was before the accident. I was very happy with the customer service the communication and the professionalism you guys did a fantastic job. Thank you so much for getting my car back to me the way it was to begin with Ginny Kindberg
Customer Service - 5.0/5.0 -
As I said before caliber did a great job on returning my car to me and getting it to be done
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 1.0/5.0 -
There was a dichotomy of service. The office manager/receptionist was exceptional. Everyone else was not. I did not get any updates on my car besides those posted on the customer portal. When I expressed frustration because they wouldn’t call my insurance about specific damage to the vehicle that needed replaced, I said “you work for me, not just the insurance company,” the employee said “I don’t work for you, I work for Caliber collision.” When obviously the employee works for Caliber Collision…and by proxy, me. In the end, the individual did finally agree to call the insurance company, and they quickly agreed to replace the damaged part.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am totally satisfied with their Customer Support.
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
The Seam on the door looks off
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
The service was great, the trim on my car however, does not look put back properly.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Hopefully it isn’t needed, but I would definitely return as well.
Repair Quality - 5.0/5.0 -
My car looks better than it did before the accident.
Customer Service - 4.0/5.0 -
No answer when I called. This happened 3 times. Slow or no response on text thread a couple times. I understand days of being understaffed and having a busy schedule, but this could use improvement.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thanks. Great work
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great workmanship and tremendous staff. The front desk was very helpful and knowledgeable.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
off-brand part was ordered, delaying the completion