Caliber - Cincinnati - Kemper Rd
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Other than some communication issues, they completed a VERY large repair and got my vehicle back to 100%!
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0 -
As stated before. The gal at the front desk won me over. She was AMAZING.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I'd rate this a 20 if I could. Your friend desk agent hasn't the BEST customer skills sets I've ever seen. She went above and beyond for me, and every time I walked in, she was going out of her way to help someone. I really hope.you understand what a valuable employee you have. You'll get every referral from me because of her.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
The issue of a non-working fog light appears to have been traced back to the original repair. (Different personnel in my first encounter). When I learned that my fog light was not working, it took Acura Service to indicate that the original light was repaired with an aftermarket product sending me back to Caliber. When I returned to Caliber, they quickly moved to replace the light with an Acura product only to find that there was no electric going to the light, necessitating Caliber seek out additional expertise Although Mike was very responsive to my calls, it took over 2 weeks to get the follow up work done by an outside firm and while the problem appears to be resolved it should never have happened in the first place.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone was very kind and helpful
Returned Clean
My Experience - 5.0/5.0 -
Great service and timely communication
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Great service and prompt communication and status update
Customer Service - 4.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I am NOT satisfied and the repair is not complete. There are numerous issues: - [ ] Paint on black molding on fender - [ ] Two front wheels - [ ] Tpms - [ ] Pulls to the left - [ ] Shudder under braking - [ ] Neutral release - [ ] Wheel well liner - [ ] Not charging - [ ] Rattle at 1,250 RPMs - [ ] Fender not on properly- gap - [ ] Ticking noise when creeping - [ ] Skid plate missing I am brining the vehicle back in to be fixed
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Team was great to work with! We had an issue with an aftermarket roof rack. Everyone was great to work with and the results speak for themselves. Our family minivan is back and inaction and looks brand new.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Car looks perfect. Bonus: car was washed so it shined. Thank you for the extra attention.
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
My Experience - 0.0/5.0 -
Collision is a fraudulent organization that will charge for you parts that were never ordered or installed. Avoid at all costs.
Likely to Recommend - 0.5/5.0 -
Why would I ever recommend a business that open commits fraud?
Repair Quality - 0.5/5.0 -
Fraud committed and repairs not made.
Customer Service - 0.5/5.0 -
Terrible company that defrauds its customers by not replacing parts they claim they have. Avoid at all costs.
Likely to Recommend - 5.0/5.0 -
Please see previous comments.
Repair Quality - 5.0/5.0 -
I had such an AMAZING experience at Caliber Collision!! Reagan, Nate, Mike, and Kelly have been such a BLESSING to me and I am forever GRATEFUL to "GOD" for each of them!! Yes, my car was fixed and looks great, but what made the experience top tier is their KIND-HEARTED, GENUINE & THOUGHTFUL SPIRITS! They truly care about you, and what you are going through as a customer who just experienced an accident. They truly operate as a WINNING Team because they care for one another! They have been so AWESOME that I want to keep in touch just to say "HI" and check on them! I would recommend anyone in need of car repairs to go to them! Yes, you can go about anywhere for car repairs, but finding such BEAUTIFUL souls to go along with it is so rare😇 THANK YOU Reagan, Nate, Mike, and Kelly for being each of YOU!!!
Customer Service - 5.0/5.0 -
Please see previous comments.
My Experience - 5.0/5.0 -
Great customer service just took longer than expected due to getting parts and 3rd party services. Thanks for doing a great job on the body work!
Likely to Recommend - 5.0/5.0 -
Good work and good people
Repair Quality - 5.0/5.0 -
Very satisfied with the quality repair on my vehicle
Customer Service - 5.0/5.0 -
Customer service was awesome. Great people, honestly care about your concerns
Likely to Recommend - 4.0/5.0
Repair Quality - 3.0/5.0 -
Few things was not done correctly