Caliber - Cincinnati - Kemper Rd
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very responsive staff
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
It was a super fast turn around time, the communication was great, and the car looks good as new!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone we spoke to was very helpful and kind which made the not at fault accident experience good. We really appreciate the fast work to get our son’s car back as soon as possible.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Every single person I interacted with was knowledgeable, friendly, and customer service oriented. I got regular updates and felt confident beginning to end that my car would be well cared for.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 3.0/5.0 -
I faced a lot of finish date/pickup delays due to either waiting on parts, broken parts when installing them or wrong parts which overall caused some frustration. While the finished product quality was good & they ensured that nothing was broken, overall service quality could have been better. I often was notified only the day before or an hour or so before the pickup time that there would be another delay, sometimes with me having to reach out myself as there was no update an hour before their closing time. When I picked up the car, it seemed they only somewhat cleaned the inside of the front of the car and not the back where there was still a bunch of workshop dust. I feel like that’s the least that could have been done given all of the date delays & pickup delays. Overall, the repair quality was good, everything is on and is working/looking how it’s supposed to given either the part delays or receiving wrong parts which isn’t necessarily their fault. I do believe the service quality could have been better.
Customer Service - 3.0/5.0 -
The customer service was decent overall. My only complaints were the last minute communication on updates or me having to seek out an update on days where the car was scheduled to be ready for pickup. The other complaint being they left the back seat of the car dusty & stained with no mention of it.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Caliber did a nice job with our accident repairs. They were professional, kind and got it done in a reasonable time. We haven’t had the vehicle back for long so I am not sure yet if lingering issues will arise, but first 72 hours have been great.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Caliber did a nice job with our accident repairs. They were professional, kind and got it done in a reasonable time. We haven’t had the vehicle back for long so I am not sure yet if lingering issues will arise, but first 72 hours have been great.
My Experience - 5.0/5.0 -
The receptionist was extremely helpful and Kristen was great and kept me updated throughout the entire process. They even finished four days early! I am extremely happy with the repairs. They even washed my car and vacuumed the inside! Thank you so much to the entire team!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They were extremely quick and efficient. My car looks incredible! They texted me with updates all the way through. I am very satisfied