Caliber - Cincinnati - Kemper Rd
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Keeping informed on how the repairs were progressing was really important to me. The confidence I felt in the work staff was also a huge factor in getting the work done properly.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repair was completed in a timely manner and I was satisfied with the results.
Customer Service - 5.0/5.0 -
They were very professional and prompt in answering questions concerning the repairs.
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Good Job on the repairs had to go in and complete some repairs from a previous repair but everything was completed successfully this time around
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks like new!
Customer Service - 5.0/5.0 -
Evaluation of damage was quick and efficient. Communication via text and phone was very clear and timely. Car was completed within timeframe and looks great!
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Hello, the finished product looks good aside from one bit on the side where I can see two layers of paint. I wasn't happy with the loose hatchback lock and water in the spare wheel well. I've tightened the lock and will monitor for more water.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car looked great! The staff made it look like there was no damage.
Customer Service - 5.0/5.0 -
Staff was great to work with. Communication was great! I would highly recommended coming here!
Likely to Recommend - 1.0/5.0 -
I’m sorry just to many issues and delays to recommend you .
Repair Quality - 2.5/5.0 -
When my son went to pick up the car the heat shield was not attached and they had to fix it before he left . Now the car is having an issue starting but that may not have anything to do with you guys .
Customer Service - 2.5/5.0 -
The car took for ever to repair but no one really called to update me ? I always had to call ? I understand part delays but communication could be better .
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Work was done quickly and efficiently.
Customer Service - 5.0/5.0 -
The girl that works the front desk is very very nice and very, very helpful
Returned Clean
Likely to Recommend - 2.0/5.0 -
not until they are fully staffed again
Repair Quality - 3.0/5.0 -
Work was done well. but the lead times and repair times are way too long. 2 1/2 weeks just to get a quote for a $1500 repair. I would not use them again until they get fully staffed again.
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 1.5/5.0 -
I am not happy with how long it took to get my car back. I originally was told two weeks and ended up being a month. When I picked up my car, I was told that one of the main maintenance men got a DUI and was incarcerated so it left a big gap in repairs. I was also told that Toyota sent the wrong bumper to the shop twice. And then when I picked up my car, the towing hook cover was missing. I was told that it was not present when I dropped off the vehicle, but it probably wasn’t there because it fell off during the accident. ( the left side was the main side effected by the accident) I can’t help that it wasn’t there when I was just in an accident and it was probably damaged and left in the road. My whole bumper was replaced so both towing hook covers should’ve been included. Since it took so long for the repairs to be finished, I then had to pay $600 out-of-pocket for my rental car. My insurance only covered $400 of it. I appreciate the transparency about the worker who was incarcerated, but that shouldn’t affect the level of care given to your customers.
Customer Service - 2.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am very satisfied and happy with my car repair. Caliber did an excellent job and really works well and values their customers
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Caliber Cincinnati Kemper Road had a friendly and helpful team. Thank you for great customer service. Shout out to Mike, Nate and the young lady at the front desk, I think Reegan. So sorry I’m blanking on her name. She is so happy and cheerful!