Caliber - Cincinnati - Kemper Rd
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
They were wonderful from start to finish. Thank you Caliber! I will be coming to you for my next bumper needs!
My Experience - 5.0/5.0 -
I was very pleased with my entire Caliber experience. Everyone I dealt with at the Kemper Rd location was very professional.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
That's hard to judge until I've driven it for a while.
Customer Service - 5.0/5.0 -
Everyone I dealt with at Caliber was very professional and pleasant.
My Experience - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Outstanding customer service Honest Knowledgeable Friendly
Customer Service - 5.0/5.0 -
Exceptional
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Lost garage door openers. Attendant asked Me if I needed any of these & I replied no. Couldn't find when picked up vehicle. Gt purdon
My Experience - 5.0/5.0 -
All around great service. Thank you!
My Experience - 5.0/5.0 -
I already answered this survey!! But, they were extremely competent , repaired my car as if nothing happened and were very professional in every aspect!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
The time needed to do the repair was confusing but dealing with Mike(?) was a pleasure and the result was excellent!!
Likely to Recommend - 0.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 1.5/5.0 -
You well know the issues created by the loss of employees at your facility. I was told i would have weekly updates, but updates only happened when I initiated them. The changing reasons for a three week delay in completing the car were ridiculous.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0 -
Fine job!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great communication. Answered all my questions I had and went over the repair when complete
Likely to Recommend - 1.0/5.0
Repair Quality - 0.5/5.0 -
Car was brought in on October 17 with anticipated completion around Thanksgiving. Final receipt on Jan 12 after several promised completion dates were missed.
Customer Service - 1.5/5.0 -
Everyone was courteous. However initially we were promised to have updates 1-2x per week. In actuality, I received about 2 a month and most of the time I had to call Caliber to get the update on my own.
Returned Clean
My Experience - 3.5/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 1.0/5.0 -
5 Weeks of missed completion dates due to incorrect, damaged or missing parts. I had to call or stop by the shop (calls not answered) several times a week to get information. I'm still working on finding out if they put the wrong front grill on as the finish does not match the original which is specific to the Santa Cruz Limited Edition.
Likely to Recommend - 2.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 3.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
The molding is not tightly secured and you can see two clips under it.
Customer Service - 1.0/5.0 -
This is the worst caliber collision I have ever been to. It took three weeks for them to even get to me to finally start doing repairs then it has been mediocre at best. I would never use this caliber collision again.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
Bodywork and paint looks great. I would rate a 10 but I needed a tire replaced also and I didn't get the same brand as I bought just a few months ago
Customer Service - 4.0/5.0 -
Repairs took a bit longer than expected