Caliber - Cincinnati - Kemper Rd
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Repair was professional and done quickly. Can’t tell the front bumper was ever damaged.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Thieves work at this Caliber location. They committed felony theft and won’t own up to it. They stole out of my center console and the back of my car. They did not restore “the rhythm of my life.” They completely screwed it up!
Likely to Recommend - 0.5/5.0 -
I will never recommend this place and have taken steps to make sure USAA does not affiliate them as a “trusted” service shop.
Repair Quality - 0.5/5.0 -
Someone in the shop stole from my vehicle.
Customer Service - 0.5/5.0 -
Someone in the shop stole from my vehicle.
My Experience - 5.0/5.0 -
Everyone was very professional and answered all my questions. Thank you. I will definitely recommend you to others in my HOA who may have similar damage.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Friendly and an informative group but quality of work was not acceptable. Door looked great but when we tried to open the door it didn’t. Windows panel on the door was popped up and will not stay in place. Trying to have grace during this time and just accepting what I have. Someone risked their life just to fix a stupid door on my van. Thank you ❤️
My Experience - 5.0/5.0 -
Great job on repair. It was very quick also. I didn’t get the cleaning service like I have in the past, but I figured maybe it’s due to a smaller staff during this time.
My Experience - 5.0/5.0 -
Very timely with their work, communicated often, work looks excellent from what I can see! Got the job done 2 days ahead of schedule!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Already have.
Repair Quality - 5.0/5.0 -
I've had wonderful experience and my car looks great.
Customer Service - 5.0/5.0 -
Even in the midst of CIVID-19, customer service was great!
Returned Clean
My Experience - 5.0/5.0 -
Cleaning the exterior of my car was a nice touch.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thank you!
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0 -
excellent quality
Customer Service - 5.0/5.0 -
excellent service
Returned Clean
Likely to Recommend - 5.0/5.0 -
This mats problem was very weird but the rest of the job seemed to go well from what we can tell.
Repair Quality - 5.0/5.0 -
With covid-19 upon us we haven’t had much chance to drive Anywhere. But the repair seems to look great.
Customer Service - 5.0/5.0 -
We hesitated to fill out this survey. At this point we are missing the front two weather tech mats for our vehicle, a Jeep renegade. At this point the shop says they can not locate them, but are attempting to replace them. They told me on the phone that they did see them and take pictures when they recorded the odometer reading. They also informed me that they were attempting to locate replacements, but I haven’t heard from them or received the replacements. As businesses struggle with covid-19 it is important to be flexible, As consumers. I believe my answer would be a 10 had we already received the mats. I believe my answer would be 4, were we to never receive the mats. They are a significant investment in the vehicle and very necessary to the rhythm of our life. We got replacement mats. It just took a while.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Turnaround on repairs was quick and communication was great. Car looks better than it did going in.
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent service! Job well done. Friendly and helpful staff!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent
Returned Clean
My Experience - 5.0/5.0 -
Other than left rear tail light not working, I am very happy with Rick and Megan keeping me updated on the repairs. The damaged areas of the car appears to be completely repaired. I would like to know what items were repaired or replaced.