Caliber - Cinco Ranch

4.9 (5,591reviews)
99%
19350 Fm 1093,  Richmond,  TX  77407
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In operation 29 years, 10 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
Call
Email

Reviews (5,591)

Customers say
Overall Customer Satisfaction
Customers consistently praised Caliber Collision for outstanding service quality, proactive communication, and impressive timeliness. Repairs were frequently described as restoring vehicles to like-new condition, with many customers highlighting the thoroughness and professionalism of the team. Daily updates via calls and texts were widely appreciated, keeping customers informed and stress-free throughout the process. Numerous customers noted their vehicles were completed ahead of schedule, often by several days or even a week early. A few customers noted isolated concerns such as missing periodic updates, minor repair imperfections, or slight delays, reflecting areas customers felt could be refined. Overall, the vast majority expressed high satisfaction and a strong willingness to recommend Caliber Collision to others.
AI-Generated from reviews written in the last 12 months
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"Caliber did an amazing job on our Camaro. The bumper and headlight replacement and paint workmanship can't be told apart from the factory original. Extremely satisfied with the prompt service and ..." Read more
"... rental company and myself throughout the process. Work on the vehicle was excellent." Read more
"Service and customer service was excellent! My car looks good as new and it was finished a week in advance of the original ..." Read more
"Awesome services with a splendid smooth Finnish. Very fast and reliable. Got my car 8 days before the initial return date. ..." Read more
"... service was excellent! My car looks good as new and it was finished a week in advance of the original date. Kept me updated the whole time to where I didnt ..." Read more
"Great service and fast turnaround—my vehicle was delivered a week ahead of schedule!!"
"... splendid smooth Finnish. Very fast and reliable. Got my car 8 days before the initial return date. Thank you Caliber Collision." Read more
"Was ready 1 day before estimated completion date"
"... at this location is excellent with communication. My car was ready a week earlier than I expected, which was icing on the cake!" Read more
"... process was seamless fast and amazing customer service. Caliber collision kept me informed daily of the process of repairs to my vehicle. I felt involved yet able to leave ..." Read more
"Communications from the shop was thorough. My vehicle was completed ahead of schedule. The work ..." Read more
"... happy with the results, they did an amazing job.. the best part is the communication they have with you during the repairs!! Thank you so much to the caliber team!!!" Read more
"Throughout the repair, we were kept informed with regular text messages, which was very helpful and gave us peace of mind. We always knew the status ..." Read more
"Was missing periodic updates, good otherwise"

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

I love love this location! They have always taken cared of me every single time I have brought my vehicles there for repairs and body work. Complete professionals in every way and the manager is amazing and took the time to test drive my car with me to make sure I was satisfied. I will always come back to Caliber.

My Experience

The staff was extremely helpful and exceeded my expectations. I had minimal disruption to my schedule. I was picked up to get my rental and I was able to return the car at Caliber. Top notch service.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Tammy and the lady up front are always very kind and helpful

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

We would highly recommend Caliber Collition! Hope nothing else happens ,though.

Repair Quality

We are very satisfied with the service provided by Caliber Collision.

Customer Service

As soon as we arrived at Caliber Collision, Tamara welcomed us with a warm smile and a very friendly attitude. She was professional, attentive, and took the time to explain the entire repair process, making us feel comfortable and well taken care of from the very beginning.Her excellent customer service made the whole experience smooth and stress free. Thank you, Tamara, for going above and beyond!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I'm very happy with the attention my vehicle received; they kept me informed about the process the whole time. I'm very pleased with the excellent service from everyone, and thank you to Caliber Collision for returning my vehicle within their stated timeframe.

My Experience

My Experience

The team at this location is excellent with communication. My car was ready a week earlier than I expected, which was icing on the cake!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Communications from the shop was thorough. My vehicle was completed ahead of schedule. The work on the vehicle looks great.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I had a wonderful experience with Caliber Collision from start to finish. Yuri, my service advisor, was fantastic — kind, professional, and always kept me informed about the status of my repairs throughout the process. Thomas did my estimate and was thorough and clear about what needed to be done. Everyone on the team was genuinely kind and made the whole experience stress-free. The timing was perfect — my car was ready exactly when promised. I really appreciated the constant communication. Highly recommend this team to anyone needing collision repair!

My Experience

Great Job done on my car; real clean service and thanks for keeping me updated throughout the process of repair. You did an amazing job on my car. Thank you

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The service is always excellent whenever I have had my car serviced with Caliber. I appreciate the going above and beyond to ensure excellent customer service.

My Experience

My service estimator did a fantastic job and meeting my requirements and needs.

Likely to Recommend

Repair Quality

They have amazing service and He stayed an extra hour just so i can make it on time.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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