Caliber - Clayton Nc

4.9 (1,010reviews)
98%
148 State Avenue,  Clayton,  NC  27520
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In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (1,010)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding communication, with many highlighting daily text updates and proactive outreach that kept them informed throughout the repair process. The quality of repairs frequently exceeded expectations, with vehicles described as looking brand new and paint matches noted as flawless. Timeliness was a standout strength, as numerous customers were pleasantly surprised to receive their vehicles ahead of the promised date. Staff professionalism, friendliness, and helpfulness were repeatedly commended, with customers appreciating the seamless, stress-free experience. A few customers noted areas for improvement directly in their feedback, including desires for more frequent status updates, cleaner vehicle interiors upon return, and more consistent follow-through on promised timelines. Overall, the vast majority of customers expressed high satisfaction and a strong willingness to recommend the shop to family and friends.
AI-Generated from reviews written in the last 12 months
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"... repair! The customer service was exceptional and the repair was phenomenal. I had forgotten what my car looked like when it was damaged because of the smooth ..." Read more
"Excellent workmanship. Vehicle looks brand new again. Appreciated the communication regarding the repair process."
"... looks awesome. Paint matches perfectly. They were professional, courteous and kept me updated on progress from start to finish. And gave me a ride home because ..." Read more
"Would give higher score if I could but this was the best customer service I have received in a long time. They noticed my oil was out, checked for leaks and ..." Read more
"After the repair they returned the car with dirt marks everywhere on the interior- the doors, steering wheel, even the sides of the ..." Read more
"... was completely impressed with the communication. I received at least a daily update, most days more than 1 text." Read more
"I would have liked a little more communication letting me know the status and timing of the repair."
"... only thing I would suggest is more communication. Car was there for 10 days and no one ever called me about the process. I had to call them about everything." Read more
"My car looks like my accident never happened, the team was very transparent and kept me updated on each step along the way. I was able to receive my car back ..." Read more

My Experience

Chris was very informative and kept me up to date on every step when repairing my car. Excellent job and would only ever trust caliber collision

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Awesome team, excellent communication. A few days to make sure repair works well.

My Experience

Chris was great! He is so nice and helpful! He made this practically effortless! I would definitely recommend this shop!

My Experience

My Experience

Timely and nice work!

Likely to Recommend

Repair Quality

Exc work! Fast and good.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Communication was outstanding

Customer Service

Everyone on the Caliber team were just great

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Everyone at Caliber Collision has been absolutely amazing. They are all so sweet, polite and patient. They take care of business and do it promptly. I would absolutely recommend them to anyone needing repairs. Amazing business!

Likely to Recommend

I’ve already recommended them to a few people

Repair Quality

Caliber Collision has been my go to with my car repairs. The staff is so nice and welcoming. They are thorough with their work and I have been nothing but satisfied. Great work and even better people!

Customer Service

Great staff

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Had a peice of trim fall off the driver side door and the cruise control does not work.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

the crew at caliber collision are professional and courteous and explained my repairs and asked me if I had any questions I would give 5 stars thank you

Likely to Recommend

I don't think anyone could find a better body shop in north Carolina to take their vehicle for repairs

Repair Quality

The people at the clayton shop are great and my truck looks fantastic

Customer Service

From start to finish just wouldful

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

They were great. Very responsive and fast service.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Nice new bumper, but it looks like it may be oversized. Bumper, for my truck, for that model.

Customer Service

Very kind and considerate.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Staff are professional, knowledgeable and friendly. Was confident from the first that my car would be handled with care. Excellent results; my car was repaired perfectly

Likely to Recommend

Repair Quality

Excellent service. Professional, friendly staff

Customer Service

Knowledgeable

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

If I could give more than 10 points, I would!

Repair Quality

There’s a small run, but Chris made a note for me to come back in to have it smoothed out. I can’t take points away for that.

Customer Service

EVERYONE is so nice, and was super helpful. Chris is an absolute gem, and Miss Bonnie(I think that’s her name) was such a doll to chat with.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you for the great communication and great work on my vehicle.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Great communication, service, and exceeding expectations in the finished product. Chris was phenomenal to work with and also exceeded my expectations. Any service I need in the future will be here and I will be requesting Chris

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