Caliber - Clayton Nc
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 0.0/5.0 -
At first there were some things my husband was not happy with that was not fixed. They did fix the problems before he left.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
Had a few things that were not fixed until after my husband looked at it
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great job on time , no issues
My Experience - 5.0/5.0 -
The truck was repaired in a timely manner and we were able to pick it up a week early. The workmanship is excellent. The consistent updates were much appreciated. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
It was a very smooth experience from the time I entered the door to drop off my vehicle until the time I came back to pick up my vehicle. I was texted with every step that was taken place with my vehicle. Customer service was excellent. It’s hard to find good customer service these days so I appreciate the kindness that I was shown. Thank you again!
Likely to Recommend - 5.0/5.0 -
Made it a easy process
Repair Quality - 5.0/5.0 -
Looks good
Customer Service - 5.0/5.0 -
Good customer service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The team as a whole did a wonderful job with my vehicle! I'm very satisfied with the results. Mr. Patrick is amazing with everything. Keeping me informed as well as my insurance. I would 10 out of 10 recommend Caliber Collision to anyone needing any repairs!
My Experience - 5.0/5.0 -
The entire process was easy they were all very nice. They kept me updated throughout every step and had my car done before the date they said it was supposed to be done.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone was super nice and helpful
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The whole process was very easy. Clear communication on repairs needed, timeline, and status throughout.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Took some time but Patrick kept me informed and the repairs look great.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Communication was excellent
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Patrick and Robyn were truly a pleasure to deal with. From start to finish the level of customer service was second to none. Quite impressive. The repair looks great. Will highly recommend you guys.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Knowledgeable willing to help over all just a great job by all
Likely to Recommend - 5.0/5.0 -
I would they are a great professional people
Repair Quality - 5.0/5.0 -
Great people
Customer Service - 5.0/5.0 -
Vary knowledgeable
My Experience - 5.0/5.0 -
Corbin was great. He communicated with me regularly and my car looks beautiful.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great easy process, communication top notch, came back with a fixed car and they even vacuumed it for me!
Customer Service - 5.0/5.0 -
Patrick was awesome, good amount of text and phone call communication
Returned Clean
My Experience - 0.0/5.0 -
I explained from day one I did not want bondo on my vehicle. The shop assured me this was an “Acceptable repair”. i explained it was not an acceptable repair to me. they said the insurance would not cover a replacement or new fender. I let them know i wanted my vehicle back in the same condition it was before the “At fault vehicle” hit me. My vehicle is less that 2.5 years old and in excellent condition, and i want it back in the same condition it was. which meant NO BONDO!!! After going back and forth, they finally called to tell my they were able to straighten the fender out with out using bondo. I don’t understand why they would defend the insurance company and not help me the customer about this concern. i was ready to pick my car up and take it somewhere else. i also mentioned the chip on the windshield started to run after the other car backed into me. they circled it and told me the insurance would not cover this. the car still had the same windshield and nobody brought this up when i picked it up today and it was raining the car was outside. it’s been a very busy day, and even though they circled the windshield it was not address. I felt the shop was more concerned about what the insurance company would cover than “Me” the customer. The lady at the front desk is very nice inperson, but unfortunately everything seemed to be about them getting paid by the instance company and not satisfying the customer. wish i could have picked the vehicle up when it was not raining. i would have liked to take a better look at it.
Likely to Recommend - 0.5/5.0 -
Don’t take your car here.
Repair Quality - 0.5/5.0 -
have to take my vehicle back tomorrow, as they painted over debris on my fender, replaced a headlight before the paint was dry, so it removed paint on the inside housing where the light goes, along with scratches on the plastic chrome strip which was supposed to be a new replacement part. We shall see if they fix these issues. It took 19 days for this first result, let’s see what they can do with it for another week at bare minimum!! Apparently Progressive Insurance limits them as to what they can do. Just pass the buck!!! I heard 42 Collision used to be good, but now Caliber bought them out. I would proceed with Caution. So frustrated. i won’t drop names on this review, but if they don’t get it right, i will in the next one.
Customer Service - 4.5/5.0 -
Robyn in the office is very friendly and professional. If only everybody was as good as Robyn at their jobs, this would be a great repair shop.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Great job