Caliber - Colorado Springs - Copper
In operation 29 years, 12 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 2.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0 -
The guarantee matters. The cost of this shop is notably higher than other car repair businesses in the area. The "however" is that they guarantee their work for the time we own the vehicle. To us, that matters a lot. AND they did as they promised. We took the vehicle back for a light, they immediately replaced the light and also found another potential issue that they said they would repair. That's a great business model.
Repair Quality - 4.5/5.0 -
Not so good: there might be a small leak in the radiator that we have to "keep an eye on." Very good: the manager said that if we discover any issues that they guarantee their work. The turn signal didn't work and they went back and repaired (replaced the bulb) on the spot. Good business practices.
Customer Service - 4.5/5.0 -
Not sure the project manager really knew the status when we called. The work took a couple more days than planned and when we made inquiries she gave us the same answer each time (over the course of 3 days/3 phone calls).
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
There are a couple of imperfections in the paint that was applied.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I recieved calls, emails and text with updates and was kept current thru the whole process.
Likely to Recommend - 0.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 1.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
This is the 2nd vehicle I have had repaired at this facility (the first time it was Arthur's), and I couldn't be more pleased with the quality of workmanship and customer service I have received. Job well done!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0 -
For quality of repairs, yes
Repair Quality - 5.0/5.0
Customer Service - 1.5/5.0 -
I was told to drop my car off on a certain day so that the shop could get working on it. I had not heard anything about a time line, so I called a couple days after. I was told that my customer service rep would call me right back (didn't happen) and when she finally did, she told me they were just starting work on it. This was about four days after I had dropped it off--it would've been nice to keep my car until the shop was actually ready. Furthermore, I had to contact the shop several times to get updates as to the shop; my service rep was always nowhere to be found. When she would finally call back, it was much later than she told me. Once I called at nearly 3 o'clock and was told she was still at lunch. I work full-time and arranging my rental car pick up and drop off, as well as keeping tabs on my car, was difficult. I felt like I had to keep bugging the shop to figure out what was going on with my car, and with my very busy schedule this really made things more complicated since I didn't know the timeline for completion.