Caliber - Colorado Springs - N Academy

4.9 (1,953reviews)
97%
5597 N Academy Blvd,  Colorado Springs,  CO  80918

In operation 29 years, 4 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Acura
Ford
Honda
I-Car

Reviews (1,953)

Customers say
Overall Customer Satisfaction
Customers consistently praised Caliber Collision for outstanding service quality, proactive communication, and timely repairs. Many highlighted the exceptional professionalism and friendliness of staff, noting they felt well-informed throughout the entire repair process via texts, calls, and personal updates. Repair quality received high marks, with numerous customers stating their vehicles looked brand new upon return. Several customers were pleasantly surprised when their vehicles were completed ahead of schedule. A few customers noted areas for improvement directly from their experiences, including requests for more detailed and frequent updates, better handling of missing or misplaced personal items, and ensuring all vehicle components are properly reassembled before return. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend Caliber Collision to friends and family.
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"Superb service and excellent work in correcting damages back to original status. Very professional and and ..." Read more
"The body work was nearly flawless! The color match and shine were perfect! The best I have ever seen ..." Read more
"Service was outstanding with consistency in communication and updates. Car was as good as new once repairs ..." Read more
"... there was damage there at all. I really appreciated the attention to detail and quality of work. Id definitely recommend Caliber Collision to anyone needing auto ..." Read more
"... estimated time of repair was short and accurate. Lastly, the quality of the repair is excellent. I will certainly go back here when needs be." Read more
"The car was ready 7 days earlier than the scheduled date"
"I was told two and half weeks and it was ready in five business days."
"Received the vehicle three week after the due date"
"... was absolutely amazing! It was an easy process and they had my vehicle done before the expected due date. I highly recommend Caliber!!!!" Read more
"Good communication on repairs & timeliness. Repairs were done sooner than expected. My car was left clean."
"... from the shop on the repairs was outstanding, I was notified of each phase of the repair process" Read more
"Best communication ever! I had a text everyday letting me know how the repairs were proceeding."
"Communication from Calibre exceeded expectations at every turn."
"Everyone was polite and friendly, but updates could be better."
"... thing since and its been several weeks. Everytime I call to check in, I get put on hold and hung up on or the line just rings. Was very happy at first, ..." Read more

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My Experience

Very happy with whole process

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Happy

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Everything went great. Scheduling was easy. Job was professionally done. Very happy

Customer Service

Everything was great

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Repair Quality

Caliber did a good job with the physical repair, but the mirror is a noticeably different color than the other mirror/rest of the vehicle.

Customer Service

My service rep, Jason, was pretty rude throughout the process, particularly through email. I really enjoyed working with the individual at the front desk, but did not enjoy working with Jason.

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From Kenzie, Grant and Steve, I received top tier treatment!!! I was notified every week how the repair on my vehicle was going. Very kind and professional.

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My Experience

The whole team did an excellent job of communicating with me through the whole process kept me well informed of where the truck was at and what was going on and exactly when I would get it back. They did a great job.

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My Experience

Jason and McKenzie ( low key I might be messing up her name) she’s the girl in the front. Were awesome the entire time. They fought the insurance company for me. These are the types of employees you NEED TO KEEP. Without them I would have lost my mind. I love them so much

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The repairs were flawless

Customer Service

Customer service was exceptional. Everything communicated perfectly and clearly and reliably.

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