Caliber - Colorado Springs - Park Vista

4.8 (4,506reviews)
97%
4635 Park Vista Blvd,  Colorado Springs,  CO  80918
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In operation 29 years, 12 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (4,506)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, clear and frequent communication, and timely repairs. Many highlighted how the team went above and beyond, including detailing vehicles inside and out, accommodating busy schedules, and coordinating seamlessly with rental car services. Repair quality was frequently described as making vehicles look brand new. A few customers noted areas for improvement directly from their experiences, including occasional delays without proactive updates, minor reassembly issues, and inconsistent communication toward the end of some repairs. Overall, the vast majority of customers expressed high satisfaction and indicated they would return and recommend the shop to others.
AI-Generated from reviews written in the last 12 months
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"This crew went above and beyond. Not only did they fix the damages that I went in there for originally, but they deep cleaned the foot mats as well. They ..." Read more
"... throughout the entire process. Upon picking up my vehicle the end result was fantastic, like it never even happened. Highly recommend." Read more
"... everything very well and the process was super easy. The work they did on my car was superb." Read more
"The paint job did turn out very nicely, however, the door lock mechanism was not correctly ..." Read more
"... stayed in constant contact keeping me up to date, finished a week early, and were very considerate during communications." Read more
"Repairs were complet a week earlier than estimated"
"... immediately let me know the timeline may change but they were going to do everything they could to make sure it was done on time. Highly recommend them." Read more
"... insensitive. I'm glad he's OK but at the end of the day I had to pay for an additional four days on a rental car at $45 a day Because I guess nobody else was able ..." Read more
"Went two days over schedule and then was told my battery was fried when it wasnt."
"Text message everyday on status and progress"
"... first submitted my claim to my insurance provider. Great communication throughout the entire process. Upon picking up my vehicle the end result was fantastic, ..." Read more
"The team was amazing. They kept me up to date on where my vehicle was currently at and what was being fixed on it. When ..." Read more
"Like I said when I first dropped it off I was getting notified twice a day and then notification stopped and I had to initiate the call to find out ..." Read more
"They really did not give a due date. Had to call. And when they said it would be ready. I haven't heard ..." Read more

My Experience

Everyone was amazing and friendly. Made the process painless and easy. Thank you everyone for getting us back on the road so quick.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Drop off date had to change due to change in staffing, but that was quickly and clearly communicated and the whole process was super easy

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Kim was the best person to interact with. I always left her presence or a phone call with her feeling better about myself and my situation with the car. She is a joy to be around.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Your team is amazing!! From everyone at the front desk (I know I specifically spoke with Kim) as well as the individuals working on my Type R (Cody), there wasn’t a single hiccup. I, myself, and my husband are beyond appreciative of your whole team and work ethic!

Likely to Recommend

I would recommend them for the quality of repair, but tell them that they would have to call the shop for communication.

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

No

My Experience

The staff kept me totally informed. Excellent work done in record time. Nice!

My Experience

Kim was amazing, she keeps that office in order. Her kindness and thoughtfulness in explaining the process is much appreciated. She went above and beyond and made sure we got our window decal back. Even when everyone including the window techs blew me off. That is true customer service, thank you. To the service technicians thank you for putting our vehicle back together, it looks great.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kimberly was great

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kimberly was AMAZING.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I am completely satisfied with the outcome of my vehicle and the short time it took thanks you

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The team was great at keeping me updated on my repairs. The job was done faster than I thought and looks as good as new.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I forget their names but your front desk person is super friendly and professional as as the adjuster I appreciate the quick service and the great communication!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The team was amazing. They kept me up to date on where my vehicle was currently at and what was being fixed on it. When a part of the vehicle shipped to them damaged, they immediately let me know the timeline may change but they were going to do everything they could to make sure it was done on time. Highly recommend them.

Likely to Recommend

Repair Quality

This crew went above and beyond. Not only did they fix the damages that I went in there for originally, but they deep cleaned the foot mats as well. They also fixed my passenger side sun visor.

Customer Service

Monique and everyone kept me updated on my vehicle and where it was at in the process.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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